At a Glance
- Tasks: Support daily operations, oversee health and safety, and drive customer service excellence.
- Company: One of the UK's largest Leisure/Sports Centre operators.
- Benefits: Gain valuable management experience in a dynamic sports environment.
- Other info: Flexible hours with opportunities for professional development and qualifications.
- Why this job: Lead a diverse team and make a real impact on customer experiences.
- Qualifications: Experience in aquatics and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Ideally have experience working in aquatics, especially swimming lessons at a supervisory or management level
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work and Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Duty Manager - Sports Centre employer: Flow Recruitment
As one of the UK's largest leisure and sports centre operators, our client offers a dynamic work environment in Berkhamsted that prioritises employee development and customer service excellence. With a strong focus on teamwork and personal growth, employees benefit from comprehensive training opportunities, including essential qualifications in lifeguarding and first aid, while enjoying a supportive culture that values diversity and encourages staff to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Sports Centre
✨Tip Number 1
Network like a pro! Reach out to your contacts in the leisure and sports industry. You never know who might have a lead on that Duty Manager role or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in aquatics and customer service. Make sure they know you’re the one who can drive excellence in their centre.
✨Tip Number 3
Prepare for the interview by researching the company values and culture. Be ready to discuss how you can lead and motivate a diverse team while keeping customer service at the forefront.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Manager - Sports Centre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in aquatics and customer service. We want to see how you've led teams and managed operations, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for sports and leisure, and explain why you’re the perfect fit for our Duty Manager role. Let us know how you embody our company values.
Show Off Your Communication Skills:Since excellent communication is key, ensure your written application is clear and professional. We love a good story, so feel free to share examples of how you've motivated teams or improved customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Flow Recruitment
✨Know Your Aquatics
Brush up on your knowledge of aquatics, especially swimming lessons. Be ready to discuss your experience in this area and how it relates to the role. Showing that you understand the nuances of managing aquatic activities will impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific situations where you embraced company values and created a positive environment for your colleagues. This will demonstrate your capability to manage a diverse team effectively.
✨Customer Service is Key
Be ready to talk about your approach to customer service excellence. Share instances where you went above and beyond to ensure customer satisfaction. Highlighting your commitment to high standards will resonate well with the interviewers.
✨Time Management Matters
Since the role requires exceptional time management, prepare to discuss how you prioritise tasks and meet deadlines. Bring up any tools or strategies you use to stay organised, as this will show that you can handle the demands of the position.
