At a Glance
- Tasks: Support daily operations, oversee health and safety, and drive customer service excellence.
- Company: One of the UK's largest leisure and sports centre operators.
- Benefits: Competitive pay, team environment, and opportunities for personal growth.
- Other info: Flexible hours with potential for career advancement.
- Why this job: Lead a diverse team and make a real impact in the community.
- Qualifications: Experience in aquatics and strong leadership skills required.
The predicted salary is between 25000 - 30000 € per year.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Ideally have experience working in aquatics, especially swimming lessons at a supervisory or management level
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Duty Manager - Leisure Centre employer: Flow Recruitment
As one of the UK's largest leisure centre operators, our client offers a dynamic and supportive work environment in Berkhamsted, where you can thrive as a Duty Manager. With a strong emphasis on employee development, exceptional customer service, and a commitment to health and safety, this role provides an excellent opportunity for career growth while being part of a passionate team dedicated to creating memorable experiences for all visitors. Enjoy the benefits of working in a vibrant community-focused setting that values your contributions and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Leisure Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry, especially those who work at leisure centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your experience in aquatics and customer service. Use specific examples to demonstrate how you've led teams and improved service standards.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're serious about the role!
✨Tip Number 4
Prepare for the unexpected! Since this role involves various shifts, be ready to discuss your flexibility during interviews. Highlight your time management skills and how you handle busy periods effectively.
We think you need these skills to ace Duty Manager - Leisure Centre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in aquatics and customer service. We want to see how you've led teams and managed operations, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for leisure management and how you embody our company values. Let us know why you're the perfect fit for the Duty Manager role.
Show Off Your Communication Skills:Since excellent communication is key, ensure your written application is clear and professional. We love a good story, so feel free to share experiences that demonstrate your verbal and written skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Flow Recruitment
✨Know Your Aquatics
Brush up on your knowledge of aquatics, especially swimming lessons. Be ready to discuss your experience in this area and how it relates to the role. Showing that you understand the nuances of managing aquatic activities will impress the interviewers.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific situations where you embraced company values and drove your team towards excellence. This will demonstrate your capability to manage a diverse team effectively.
✨Customer Service is Key
Be ready to talk about your approach to customer service. Share instances where you went above and beyond to ensure customer satisfaction. Highlighting your commitment to high standards will resonate well with the interviewers.
✨Time Management Matters
Discuss your strategies for managing time and meeting deadlines. Provide examples of how you've successfully balanced multiple responsibilities in a busy environment. This will show that you can handle the demands of the Duty Manager role.
