At a Glance
- Tasks: Lead a dynamic team to grow memberships at a top leisure centre.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive culture focused on excellence and teamwork.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Experience in membership management or sales, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, at their leading sports and leisure centre based in Daventry.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.'
- Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Membership Manager - Leisure in Daventry employer: Flow Recruitment
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee growth and development. Located in Daventry, this role as a Sales Membership Manager provides an opportunity to lead a dynamic team while fostering a spirit of excellence in customer service. With a commitment to empowering staff and a focus on achieving targets, employees can expect a rewarding career path in a supportive environment that values every member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Manager - Leisure in Daventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Sales Membership Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service and membership growth. Be ready to share how your experience aligns with their goals and how you can help them achieve their KPIs.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight specific examples of how you've motivated teams in the past. Talk about how you’ve empowered your team members to become experts and drive sales – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Sales Membership Manager - Leisure in Daventry
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let your enthusiasm for the leisure industry shine through. We want to see how your passion aligns with our mission to provide excellent service and grow our membership base.
Highlight Your Leadership Skills:Make sure to showcase your experience in leading teams and driving performance. We’re looking for someone who can motivate others, so share specific examples of how you've empowered your team in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Membership Manager role. We appreciate when candidates take this extra step.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Flow Recruitment
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to membership management. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you understand the importance of driving sales and membership growth.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or turned around underperformance. This will demonstrate your ability to empower others and align with the company's spirit values.
✨Customer Service is Key
Since customer service excellence is crucial for this role, come equipped with stories that highlight your experience in providing outstanding service. Discuss how you’ve handled difficult situations or gone above and beyond for customers, as this will resonate well with the interviewers.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with the facilities and services offered by the leisure operator. Being able to speak confidently about their offerings and how they meet customer needs will show that you're proactive and genuinely interested in the role.
