At a Glance
- Tasks: Lead a dynamic team to grow membership and enhance customer service at a top leisure centre.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Join a supportive culture focused on excellence and team success.
- Why this job: Make a real impact by empowering your team and enhancing member experiences.
- Qualifications: Experience in membership management or sales, with strong communication and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, at their leading sports and leisure centre based in Daventry.
What your role will be:
- Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
- Working to set KPIs and targets.
- You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
- You will manage the team with the philosophy to ensure that 'everyone’s a member.'
- Looking at how our client can convert users to members.
- Developing a high level of customer service and ensuring excellence at all times.
- You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
- This will include making sure administration and systems are kept up to date and compliant.
Your background:
- The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
- You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
- You will be able to demonstrate at interview your excellent customer service skills and experience.
- You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
Sales Manager in Daventry employer: Flow Recruitment
As one of the UK's largest and most progressive leisure operators, our client offers a vibrant work culture that prioritises employee growth and development. Located in Daventry, this role as a Membership Manager not only provides competitive benefits but also fosters a supportive environment where teamwork and customer service excellence are at the forefront. Join a dynamic team dedicated to making every visitor feel like a member, while enjoying unique opportunities for professional advancement in the thriving leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager in Daventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Sales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service and team management. Be ready to share how your experience aligns with their goals and how you can help grow their membership base.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight specific examples of how you've motivated teams in the past. Talk about the KPIs you've set and how you've driven your team to exceed targets – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Sales Manager in Daventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Manager role. Highlight your experience in membership management and sales, and don’t forget to showcase those excellent communication skills we’re looking for!
Showcase Your Leadership Skills:In your application, emphasise your ability to lead and motivate a team. Share specific examples of how you've empowered your team in the past and driven them to success – we love a good success story!
Demonstrate Customer Service Excellence:Since customer service is key, include examples that show how you’ve provided top-notch service in previous roles. We want to see how you can ensure 'everyone’s a member' through exceptional service.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our leading sports and leisure centre.
How to prepare for a job interview at Flow Recruitment
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to membership growth. Be ready to discuss how you've previously met or exceeded targets in your past roles. This shows you understand the importance of metrics in driving success.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated your team or turned around underperforming members. This will demonstrate your ability to empower others and align with the company's spirit values.
✨Customer Service is Key
Be ready to share specific instances where you provided exceptional customer service. Discuss how you’ve handled difficult situations or turned a negative experience into a positive one. This will illustrate your commitment to ensuring 'everyone’s a member.'
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. During the interview, relate your answers back to these values. This shows that you’re not just a fit for the role, but also for the team and the overall ethos of the organisation.
