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For Companies At a Glance
- Tasks: Support the Spa Manager in daily operations and lead a dynamic team.
- Company: Join an award-winning Spa known for its commitment to wellness and guest satisfaction.
- Benefits: Enjoy a vibrant work environment, opportunities for growth, and wellness perks.
- Why this job: Be part of a passionate team dedicated to enhancing client experiences and promoting health.
- Qualifications: Previous experience in health and wellness management is essential; strong leadership skills required.
- Other info: Hands-on role with opportunities for training and development in a thriving industry.
An exciting opportunity has arisen for an enthusiastic and dedicated Assistant Spa Manager to join our clients award-winning Spa following on from a significant wellness expansion. This role will support the Spa Manager in overseeing the daily operation of both the Spa and Fitness Club, ensuring the highest level of guest satisfaction, efficient service delivery, and a seamless experience for all clients.
As Assistant Spa Manager, you will be a key member of the management team, directly supporting the Spa Manager and playing an active role in the leadership of the team. This is a hands-on position that requires a dynamic individual with strong leadership skills, a passion for wellness, attention to detail and a drive for excellence.
The Role:
- Support the Spa Manager and Spa Director, in the overall management of the Spa and Fitness Club operations, ensuring smooth day-to-day functioning.
- Direct line Manager for the front of house overseeing a team of 25.
- Rota, scheduling and recruitment for the Front of House team.
- Inspire, and guide the Spa’s Head of Department team, providing support to staff in wider departments.
- Assist with Membership inquiries, conducting tours, and guiding prospective members through the sign-up process.
- Help in maintaining strong member relationships to maximise satisfaction and Member retention.
- Assist with driving Club revenue targets and assist in developing and executing strategic plans to meet these goals.
- Monitor guest feedback, addressing concerns and ensuring that service standards are consistently exceeded.
- Ensure compliance with health, safety, and hygiene standards, maintaining a safe working environment for both staff and guests.
- Coordinate with the cleaning team to uphold rigorous cleanliness and hygiene standards throughout all Spa areas.
- Actively participate in team training and development, supporting staff performance and progression.
- Support with marketing initiatives to increase brand visibility and promote the Spa’s offerings.
- Assist in managing the booking system, ensuring effective and efficient scheduling of appointments and classes.
Skills:
- Previous industry experience – essential.
- Proven experience in a supervisory or managerial role within the Health and Wellness industry.
- Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
- A strong understanding of wellness, spa treatments, and fitness.
- Understanding of pool plant rooms – preferable but not essential.
- Excellent communication skills and the ability to build strong client relationships.
- Ability to work under pressure, multitask, and maintain attention to detail.
- Strong organisational skills and the ability to manage time effectively.
Assistant Spa and Leisure Manager employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa and Leisure Manager
✨Tip Number 1
Familiarise yourself with the latest trends in wellness and spa management. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the health and wellness sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples that highlight your ability to inspire and motivate others.
✨Tip Number 4
Research the specific spa and fitness club you're applying to. Understanding their unique offerings and values will allow you to tailor your approach and show genuine interest in their operations.
We think you need these skills to ace Assistant Spa and Leisure Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the health and wellness industry. Emphasise any supervisory or managerial roles you've held, as well as your leadership skills and understanding of spa treatments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and your ability to lead a team. Mention specific experiences that demonstrate your attention to detail and commitment to guest satisfaction.
Highlight Relevant Skills: In your application, clearly outline your strong organisational skills, ability to multitask, and experience with client relationship management. These are crucial for the Assistant Spa Manager role.
Showcase Your Team Leadership: Provide examples of how you've inspired and guided teams in previous roles. This will help demonstrate your capability to support the Spa Manager and lead the front of house team effectively.
How to prepare for a job interview at Flow Recruitment
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for wellness and spa treatments during the interview. Share any personal experiences or insights that highlight your commitment to health and fitness, as this will resonate well with the hiring team.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss specific situations where you motivated staff, resolved conflicts, or improved team performance, as strong leadership is crucial for this position.
✨Understand the Business
Familiarise yourself with the company's values, mission, and recent developments in their wellness offerings. Being knowledgeable about their services and how they stand out in the industry will show your genuine interest in the role.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling guest feedback or managing team dynamics. Think through your responses to demonstrate your problem-solving skills and ability to maintain high service standards under pressure.
