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- Tasks: Lead a dynamic team and ensure an exceptional customer experience in a fun environment.
- Company: Join a financially stable family entertainment centre with exciting growth plans.
- Benefits: Competitive salary, monthly bonuses, 40-hour contract, and 28 days holiday.
- Why this job: Be at the heart of a vibrant centre and make a real impact on customer satisfaction.
- Qualifications: 12 months management experience in a fast-paced, customer-facing role.
- Other info: Ongoing training, flexible working, and fun perks like free bowling and discounts.
The predicted salary is between 28800 - 43200 £ per year.
Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further!
As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands-on across all areas of the busy centre.
Within our client's fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.
To be successful you should have:
- a minimum of twelve months’ management experience in a fast-paced, customer-facing environment ideally within the leisure, hospitality, or retail industry
- be passionate about customer service
- evidence of inspiring and developing large teams
- be willing to work nights and weekends
- have ambition for success
Join our client as an Assistant Manager, in return you’ll get:
- an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
- 40-hour contract, plus additional pay for any extra shifts you work
- the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
- 50% off food when you are working
- optional pension plan
- 28 days holiday
- earn additional days holiday with length of service, up to five days
- one in four weekends off
- ongoing training and development, with the opportunity to fast track your career
- free bowling / golf game vouchers every month
- 30% discount off food and drink for you and up to five friends
- access to our clients Employee Assistance Programme (EAP) for you and your family
- well-being training to support you in the workplace
- opportunity to join the healthcare cash plan
- financial long service awards
- a £15 donation to Barnardo’s when you complete your induction
- enhanced maternity, paternity, adoption, and shared parental leave benefits
- flexible working, allowing you to have the perfect work-life blend
Assistant General Manager - Family Entertainment Centre employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Family Entertainment Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its growth plans. Be ready to discuss how your management experience can help elevate their customer service and team dynamics.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've inspired and developed teams in fast-paced environments. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Assistant General Manager - Family Entertainment Centre
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for customer service in your application. We want to see how you can inspire and develop teams, so share any relevant experiences that showcase your enthusiasm and commitment.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the Assistant General Manager role by emphasising your management experience in fast-paced environments. We love seeing candidates who take the time to align their skills with our needs!
Be Specific in Your Cover Letter: In your cover letter, be specific about why you want to work with us and what you can bring to the table. Mention our exciting growth plans and how you can contribute to making our centre a safe and fun environment for customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Flow Recruitment
✨Know the Business Inside Out
Before your interview, take some time to research the company and its growth plans. Understand their values, mission, and what sets them apart in the family entertainment sector. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be expected to inspire and develop a team. Prepare examples from your past experiences where you've successfully coached or mentored others. Highlight how you’ve handled challenges and improved team performance, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Passion
Since the role is customer-facing, be ready to discuss your approach to delivering exceptional service. Share specific instances where you went above and beyond for customers, and how you ensure a safe and fun environment. This will illustrate your commitment to customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.