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- Tasks: Lead the team, ensure customer satisfaction, and manage operations in the General Manager's absence.
- Company: Dynamic leisure and hospitality centre with a focus on teamwork and customer service.
- Benefits: Competitive salary, bonus opportunities, discounts, and flexible working hours.
- Other info: Enjoy free games, ongoing training, and a supportive work environment.
- Why this job: Fast-track your career while making a real impact on customer experiences.
- Qualifications: 18 months in a customer-facing management role, with a passion for coaching and service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Deputy Manager who will be responsible for overseeing the centre in the absence of the General Manager. The role includes coaching and mentoring the team on shift, ensuring a safe and enjoyable customer experience, and managing both front‑end and back‑end operations. Candidates will be expected to deliver on financial targets and service standards, and may progress to a General Manager role within 12‑18 months.
Key Responsibilities
- Coached and mentored the team during shifts.
- Ensured a safe and fun environment for customers.
- Provided hands‑on support across all areas of the busy centre.
- Supported the General Manager with back‑of‑house duties and ran an exceptional front‑of‑house operation.
- Delivered on financial targets and service standards.
Qualifications and Experience
- Minimum of 18 months experience in a customer‑facing management role, ideally within the leisure, hospitality, or retail industry.
- Evidence of delivering on financial targets, driving business and sales.
- Passion for people and experience coaching and developing a team.
- Fanatical about customer service.
- A ambition for success.
- Willingness to work nights and weekends.
Benefits & Compensation
- Excellent salary and opportunity to earn an additional £1 per hour, paid monthly as part of the bonus scheme.
- 40‑hour contract, with additional pay for any extra shifts.
- Outperformance bonus – a share of centre profits once target is hit, paid half‑yearly.
- 50% off food while working.
- Optional pension plan.
- 28 days holiday, with additional days up to five based on length of service.
- One in four weekends off.
- Ongoing training and development, with the opportunity to fast‑track career.
- Free bowling / golf game vouchers every month.
- 30% discount on food and drink for you and up to five friends.
- Access to Employee Assistance Programme (EAP) for you and your family.
- Well‑being training to support you in the workplace.
- Opportunity to join the healthcare cash plan.
- Financial long‑service awards.
- A £15 donation to Barnardo’s upon completion of induction.
- Enhanced maternity, paternity, adoption, and shared parental leave benefits.
- Flexible working, allowing a balanced work‑life blend.
Deputy General Manager in High Wycombe employer: Flow Recruitment Ltd
Contact Detail:
Flow Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure, hospitality, or retail sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for people! During interviews, share specific examples of how you've coached and developed your team. This will highlight your suitability for the Deputy General Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deputy General Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-facing management experience and any achievements related to financial targets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for people and customer service. Tell us why you're excited about the Deputy General Manager role and how your coaching experience can benefit our team.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver on financial targets and service standards. Numbers speak volumes, so if you’ve boosted sales or improved customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Flow Recruitment Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Deputy General Manager. Familiarise yourself with coaching techniques, customer service standards, and financial targets. This will help you demonstrate your knowledge and show that you're ready to step in for the General Manager.
✨Showcase Your People Skills
Since this role is all about mentoring and developing a team, be prepared to share specific examples of how you've successfully coached others in the past. Highlight your passion for people and customer service, as these qualities are crucial for success in this position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to ensure a safe and enjoyable environment for customers or manage a busy shift. Practising your responses will help you feel more confident during the interview.
✨Demonstrate Your Ambition
The company is looking for someone who has the ambition to progress to a General Manager role. Be sure to express your career goals and how this position aligns with your aspirations. Showing that you're eager to grow within the company can set you apart from other candidates.