At a Glance
- Tasks: Lead a dynamic team to grow membership and enhance customer service.
- Company: One of the UK's largest and most progressive leisure operators.
- Benefits: Competitive salary, supportive environment, and opportunities for career growth.
- Other info: Join a vibrant team focused on excellence and customer satisfaction.
- Why this job: Make a real impact by empowering your team and enhancing member experiences.
- Qualifications: Experience in membership management or sales, with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Our client is one of the UK's largest and most progressive and dynamic leisure operators.
They are currently recruiting for a Membership Manager.
Leading a busy team you will take an active lead in the growth of membership at their leading site, based in Farnham, Surrey.
What your role will be
Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
Working to set KPIs and targets.
You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members.
Developing a high level of customer service and ensuring excellence at all times.
You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
This will include making sure administration and systems are kept up to date and compliant.
Your background
The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground.
You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
You will be able to demonstrate at interview your excellent customer service skills and experience.
You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.
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Read more in Farnham employer: Flow Recruitment Ltd
As a leading childcare provider, our client is committed to creating an enriching and supportive work environment for Early Years Practitioners. With a strong focus on employee development, they offer numerous benefits including childcare discounts and shopping vouchers, ensuring that their staff feel valued and motivated. Working in one of their nurseries means being part of a dedicated team that prioritises the growth and education of children in a safe and stimulating atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Farnham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Flow Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Flow Recruitment Ltd
Don't be shy about reaching out to Flow Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Read more in Farnham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Flow Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Flow Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
