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- Tasks: Lead the team, ensure customer satisfaction, and manage operations in the General Manager's absence.
- Company: Dynamic leisure and hospitality centre with a focus on fun and safety.
- Benefits: Competitive salary, bonus opportunities, discounts, and flexible working hours.
- Other info: Enjoy free games, ongoing training, and a supportive work environment.
- Why this job: Fast-track your career while making a real impact on customer experiences.
- Qualifications: 18 months in a customer-facing management role, with a passion for coaching and service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Deputy Manager who will be responsible for overseeing the centre in the absence of the General Manager. The role includes coaching and mentoring the team on shift, ensuring a safe and enjoyable customer experience, and managing both front‑end and back‑end operations. Candidates will be expected to deliver on financial targets and service standards, and may progress to a General Manager role within 12‑18 months.
Key Responsibilities
- Coached and mentored the team during shifts.
- Ensured a safe and fun environment for customers.
- Provided hands‑on support across all areas of the busy centre.
- Supported the General Manager with back‑of‑house duties and ran an exceptional front‑of‑house operation.
- Delivered on financial targets and service standards.
Qualifications and Experience
- Minimum of 18 months experience in a customer‑facing management role, ideally within the leisure, hospitality, or retail industry.
- Evidence of delivering on financial targets, driving business and sales.
- Passion for people and experience coaching and developing a team.
- Fanatical about customer service.
- A ambition for success.
- Willingness to work nights and weekends.
Benefits & Compensation
- Excellent salary and opportunity to earn an additional £1 per hour, paid monthly as part of the bonus scheme.
- 40‑hour contract, with additional pay for any extra shifts.
- Outperformance bonus – a share of centre profits once target is hit, paid half‑yearly.
- 50% off food while working.
- Optional pension plan.
- 28 days holiday, with additional days up to five based on length of service.
- One in four weekends off.
- Ongoing training and development, with the opportunity to fast‑track career.
- Free bowling / golf game vouchers every month.
- 30% discount on food and drink for you and up to five friends.
- Access to Employee Assistance Programme (EAP) for you and your family.
- Well‑being training to support you in the workplace.
- Opportunity to join the healthcare cash plan.
- Financial long‑service awards.
- A £15 donation to Barnardo’s upon completion of induction.
- Enhanced maternity, paternity, adoption, and shared parental leave benefits.
- Flexible working, allowing a balanced work‑life blend.
Deputy General Manager employer: Flow Recruitment Ltd
Contact Detail:
Flow Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure, hospitality, or retail industry. Let them know you're on the hunt for a Deputy General Manager role and ask if they know of any openings. Personal recommendations can really give you an edge!
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience and passion for coaching and developing teams.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they prioritise customer service will help you tailor your responses during interviews. Plus, it shows that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Deputy General Manager role. Highlight your customer-facing management experience and any achievements in driving financial targets.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for people and customer service. Share specific examples of how you've coached and mentored teams in previous roles, and why you’re excited about this opportunity with us.
Showcase Your Ambition: We love candidates who are ambitious! Mention your career goals and how you see yourself progressing to a General Manager role within 12-18 months. This shows us you're serious about your future with StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Flow Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Deputy General Manager role. Familiarise yourself with the key responsibilities, especially around coaching and mentoring the team, and delivering on financial targets. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about people, be ready to share specific examples of how you've coached and developed a team in the past. Highlight your passion for customer service and any successful initiatives you've led that improved the customer experience.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like managing a busy shift or resolving a customer complaint. Think of real-life scenarios from your previous roles where you demonstrated leadership and problem-solving skills.
✨Demonstrate Your Financial Acumen
Be prepared to discuss how you've previously met financial targets and driven sales. Bring numbers to the table if possible, as this will show you understand the business side of operations and can contribute to their success.