At a Glance
- Tasks: Respond to alarms and manage incidents in real time to ensure safety.
- Company: Flourish, a dynamic Alarm Receiving Centre focused on safety.
- Benefits: Competitive salary, full training, and a rewarding career path.
- Other info: Join a collaborative team in a fast-paced environment.
- Why this job: Make a real difference in the lives of vulnerable individuals.
- Qualifications: Motivated individuals with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
- Shift
- Response
- Controller
Salary: £28,000 per annum Flourish is seeking a highly motivated Shift Response Controller to join our busy and fast-paced Alarm Receiving Centre (ARC) team.
This role plays a vital part in ensuring the safety and wellbeing of vulnerable lone workers by providing a rapid, professional, and effective response to alarm activations and emergency incidents.
Working as part of a dedicated operations team, you will assess incoming alerts, manage incidents in real time, liaise with emergency services when required, and ensure all actions are accurately recorded.
Full training will be provided, making this an excellent opportunity for someone looking to start or develop a career in a rewarding operational environment.
Key Responsibilities Respond to alarm activations promptly and within agreed service levels.
Assess, verify, and manage alarm situations, determining the appropriate course of action.
Escalate incidents to emergency services where necessary, providing clear and accurate information.
Make outbound calls to users, customers, and emergency contacts to gather additional information.
Maintain accurate records and documentation of all incidents and actions taken.
Communicate professionally with internal teams, customers, and external agencies.
Identify and report issues relating to systems, processes, or customer profiles.
Ensure compliance with operational procedures, service standards, and regulatory requirements.
Contribute to a collaborative team environment while maintaining high levels of customer care.
Skills
Shift Response Controller (HF1359323) in Surrey employer: Flourish
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