ARC Response Controller Epsom | Shift-Based Role | Customer Operations £28,000 per annum Flourish are partnering with a leading technology-led safety services organisation based in Epsom to recruit an ARC Response Controller . This is an exciting opportunity to join a fast-paced Alarm Receiving Centre (ARC) environment where you'll play a vital role in supporting the safety and wellbeing of lone and vulnerable workers. As a key point of contact during emergency situations, you'll assess incidents, coordinate appropriate responses, and liaise with emergency services when required. Whether you're starting your career or looking for a new challenge, this role offers full training and the chance to make a genuine difference every day. The Role As an ARC Response Controller , you'll be responsible for managing incoming alarm activations and ensuring each incident is handled quickly, accurately, and professionally. Working as part of a dedicated operations team, you'll respond to potentially high-risk situations while delivering outstanding customer service. This role is ideal for someone with strong communication skills, good attention to detail, and the ability to remain calm in a fast-moving environment. Key Responsibilities Respond promptly to lone worker alarm activations, ensuring service levels are consistently achieved. Assess and verify incidents to determine the appropriate response and escalation required. Contact users, nominated contacts, and other relevant parties to gather important information. Liaise with emergency services when necessary, providing clear and accurate details. Maintain accurate records of all interactions, actions, and outcomes. Ensure incidents are managed in line with operational procedures and compliance requirements. Identify and report any issues relating to customer information, systems, or processes. Support the smooth running of the ARC by maintaining high operational standards. Work collaboratively with colleagues to deliver an exceptional customer experience. About You We're looking for a confident, proactive individual who enjoys helping people and can remain composed when dealing with time-sensitive situations. Skills
ARC Response Controller (HF1359323) in Surrey employer: Flourish
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