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For Companies At a Glance
- Tasks: Support and nurture relationships with global brands while ensuring customer satisfaction.
- Company: Join a leading tech company with a strong FTSE 500 client base.
- Benefits: Competitive salary, uncapped commission, and ongoing training.
- Why this job: Kick-start your career in tech and make a real impact on customer success.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 28000 - 36000 £ per year.
Ready to kick-start your career in tech with customers you’ll actually enjoy working with? As a Junior Customer Success Manager, you’ll support and nurture relationships with global brands - including some of the biggest names in the FTSE 500.
The company’s software is deeply embedded in engineering teams worldwide, consistently renewed, and trusted by major enterprises. With product expansion underway, the Customer Success team is growing - and this is your chance to join at the perfect moment.
This role is ideal for someone organised, people-first, and excited by the idea of helping customers get the most value from a world-class product.
What You’ll Do- Support a large portfolio of existing customer accounts
- Guide customers through renewals and ensure everything runs smoothly
- Build strong, ongoing relationships via email and phone
- Identify opportunities for upsell and expansion through genuine conversations
- Resolve customer queries quickly and professionally
- Keep your pipeline, forecasts, and customer records updated in Salesforce
- Collaborate with Sales, Product, and Operations to improve the customer experience
- Learn the product inside-out with ongoing training and support
- Friendly, clear, and confident communication
- Strong organisation and attention to detail
- Ability to prioritise a varied workload
- Comfort speaking with customers regularly
- Curiosity about software and how people use it (no coding needed)
- A collaborative approach and willingness to learn
- Experience in customer service, admin, or related fields
Junior Customer Success Manager (HF1315632) in London employer: Flourish
Contact Detail:
Flourish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager (HF1315632) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re genuinely interested and ready to help their customers succeed!
✨Tip Number 3
Practice your communication skills. Whether it’s over the phone or via email, being clear and confident will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role.
We think you need these skills to ace Junior Customer Success Manager (HF1315632) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Customer Success Manager role. Highlight any customer service experience and your ability to build relationships, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application is clear and professional. Use friendly language and keep it concise – we appreciate good communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Flourish
✨Know Your Stuff
Make sure you understand the company's software and how it benefits customers. Familiarise yourself with their product offerings and think about how you can help clients get the most value from them. This will show your genuine interest and readiness to support their needs.
✨Showcase Your People Skills
As a Junior Customer Success Manager, you'll be dealing with clients regularly. Prepare examples of how you've successfully built relationships in previous roles. Highlight your friendly communication style and ability to resolve issues quickly – this is key to impressing them!
✨Be Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks or customer accounts. You might want to mention any tools or methods you use to keep track of your workload, as this will resonate well with the role's requirements.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s approach to customer success and how they measure satisfaction. This shows that you're not just interested in the job, but also in contributing to their goals and improving the customer experience.
