At a Glance
- Tasks: Engage with customers to maximise funded learning opportunities in adult social care.
- Company: Join an award-winning organisation dedicated to high-quality training and development.
- Benefits: Enjoy competitive pay, professional development support, and wellness benefits.
- Other info: Hybrid role with travel; supportive team environment and career growth.
- Why this job: Make a real impact in social care while building valuable relationships.
- Qualifications: No specific experience needed; passion for customer service is key.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Funded Customer Associate. Location: Hybrid with travel to Newbury or Liverpool. Vacancy Type: Permanent/Full Time.
As a Funded Programmes Associate, you'll play a key role in helping organisations maximise the value of their funded learning opportunities. You'll build strong relationships with customers, drive learner engagement and programme uptake, and identify opportunities to convert partially funded programmes into paid solutions. If you're passionate about delivering an excellent customer experience, achieving targets, and making a real impact across the adult social care sector, we'd love to hear from you.
About Us: We are a Proven, Trusted, and Award-Winning Organisation, committed to delivering high-quality eLearning courses and face-to-face training to individuals across the social care sector. With a reputation for excellence, we are passionate about equipping learners with the knowledge and skills they need to thrive in their careers.
At Flourish, we are passionate about making a real difference. We've built award-winning training and development for social care and education, creating connected communities where everyone thrives. With over 30 years of experience, we have developed high-quality training and online learning, designed by the sector, for the sector. Our online courses and interactive programmes are crafted by experts who truly understand the adult social care sector. By blending professional know-how with lived experience, our training tackles the real challenges that adult social care providers face every day, supporting high-quality care and positive outcomes for the people they support.
What We Offer:
- Professional Development: Support for professional qualifications, in-house training, including paid qualifications.
- Financial Security: Death in Service Insurance providing four times your salary.
- Family-Friendly Policies: Enhanced Maternity/Paternity Leave.
- Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
- Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
- Referral Bonus: £500 for referring top talent.
- Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
- Commute in Style: Cycle to Work Scheme.
- Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
- Group Connection: Annual Group conference and a comprehensive benefits review.
- Birthday Leave: Celebrate your birthday in style with an additional paid holiday.
Key Responsibilities:
- Identify and engage new Adult Social Care providers who are eligible for fully and partially funded learning programmes.
- Build new customer relationships with Local Authorities, residential, domiciliary and community care providers.
- Prospect through telephone, email, Microsoft Teams meetings and attend events where appropriate to generate new funded opportunities.
- Develop strong relationships built on sector and product knowledge.
- Make welcome calls, follow-up calls and regular engagement calls to prospective, new and existing funded customers.
- Support customers throughout their funded learning journey, ensuring they maximise learner registrations and programme uptake.
- Monitor customer engagement and proactively contact organisations where learner activity or programme utilisation could be improved.
- Promote relevant Flourish products and services where they add value to customer outcomes.
- Manage a portfolio of funded customer accounts, ensuring they receive an exceptional customer experience and ongoing support.
- Support customer onboarding and programme implementation.
- Undertake research and support the team to gain customer and market insight.
- Collaborate with other members of the Customer Engagement Team to maximise customer engagement and business growth.
- Update and maintain the CRM system, ensuring all customer interactions are accurately recorded.
Skills & Experience:
No previous Flourish product knowledge is required as full training and mentoring will be provided. Previous experience within adult social care, customer engagement, business development, account management or customer service would be advantageous. Ideally GCSEs above Grade C (or equivalent) including English and ICT.
How to Apply: If you're passionate, we want to hear from you! Submit your application by clicking APPLY. If you have any further queries, then please get in touch with our friendly team by emailing Recruitment@theprogress-group.co.uk. Apply today and help shape the future of social care!
Diversity and Inclusion Statement: The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs.
Note: We are unable to provide Visa sponsorship for this role.
Funded Customer Associate in Liverpool employer: Flourish
Join Newport Dental Practice, a well-established mixed NHS and Private dental practice that prioritises a supportive team environment and offers excellent earning potential. With flexible working days and opportunities for long-term career development, this role is perfect for an Associate Dentist looking to balance their professional and personal life while delivering high-quality patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Funded Customer Associate in Liverpool
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Flourish.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Flourish.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Flourish.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Flourish. Apply directly through us to stand out!
We think you need these skills to ace Funded Customer Associate in Liverpool
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Flourish. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Funded Customer Associate, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Flourish
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Flourish. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
