At a Glance
- Tasks: Shape customer retention strategies and build strong relationships with clients.
- Company: Supportive and ambitious company focused on customer success.
- Benefits: Performance bonuses, career progression, and structured training.
- Other info: Diverse and collaborative team culture welcoming all backgrounds.
- Why this job: Make a real impact on customer satisfaction while growing your career.
- Qualifications: Experience in customer success or account management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Help shape customer retention and engagement strategies within a supportive and ambitious environment.
What You'll Do
- Manage and develop strong relationships with a portfolio of customers
- Drive customer retention, engagement and satisfaction
- Conduct regular account reviews and success planning sessions
- Identify upsell and growth opportunities where appropriate
- Resolve customer concerns and coordinate solutions with internal teams
- Monitor KPIs and ensure customers achieve desired outcomes
- Support onboarding and adoption of products and services
What You Bring
- Experience in customer success, account management or client services
- Excellent communication and relationship-building skills
- Commercial awareness and customer-focused mindset
- Strong organisation and problem-solving abilities
- Ability to manage multiple priorities effectively
What You Get
- Performance bonuses
- Career progression opportunities
- Structured training and development
- Collaborative and supportive team culture
Why Different?
This role offers genuine ownership, visibility and the opportunity to make a measurable impact on customer outcomes while developing a rewarding long‑term career. We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply or reach out to one of our talent team to progress your application and journey with us.
Customer Retention Manager – HF1346463 in Kingston upon Thames employer: Flourish
Join a dynamic and inclusive team as a Customer Retention Manager, where you will play a pivotal role in shaping customer engagement strategies within a supportive environment. We offer performance bonuses, structured training, and clear career progression opportunities, all while fostering a collaborative culture that values diversity and innovation. This position not only allows you to make a significant impact on customer outcomes but also supports your long-term professional growth.
