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- Tasks: Support and nurture relationships with global brands while ensuring customer satisfaction.
- Company: Join a fast-growing tech company with a supportive, non-corporate culture.
- Benefits: Competitive salary, uncapped commission, and ongoing training opportunities.
- Why this job: Make a real impact by helping customers maximise their experience with world-class software.
- Qualifications: Strong communication skills and a passion for customer success; experience is a plus but not essential.
- Other info: Clear progression paths into senior roles and exposure to major global brands.
The predicted salary is between 28000 - 36000 £ per year.
Ready to kick-start your career in tech with customers you’ll actually enjoy working with? As a Junior Customer Success Manager, you’ll support and nurture relationships with global brands - including some of the biggest names in the FTSE 500.
The company’s software is deeply embedded in engineering teams worldwide, consistently renewed, and trusted by major enterprises. With product expansion underway, the Customer Success team is growing - and this is your chance to join at the perfect moment.
This role is ideal for someone organised, people-first, and excited by the idea of helping customers get the most value from a world-class product.
What You’ll Do- Support a large portfolio of existing customer accounts
- Guide customers through renewals and ensure everything runs smoothly
- Build strong, ongoing relationships via email and phone
- Identify opportunities for upsell and expansion through genuine conversations
- Resolve customer queries quickly and professionally
- Keep your pipeline, forecasts, and customer records updated in Salesforce
- Collaborate with Sales, Product, and Operations to improve the customer experience
- Learn the product inside-out with ongoing training and support
- Friendly, clear, and confident communication
- Strong organisation and attention to detail
- Ability to prioritise a varied workload
- Comfort speaking with customers regularly
- Curiosity about software and how people use it (no coding needed)
- A collaborative approach and willingness to learn
- Experience in customer service, admin, or account coordination is helpful but not essential
- Full onboarding + ongoing product and customer success training
- Exposure to major global brands from day one
- A supportive, non-corporate team culture
- Clear progression into Senior CSM, Account Management, or wider commercial roles
- A stable, fast-growing business with customers who already love the product
You’re joining a business with a loyal, global customer base - not chasing cold leads or making outbound sales. Your focus is supporting customers who already depend on the product and helping them get even more value from it.
If you want a people-centric role with real growth, real training, and real progression - apply now.
We welcome applicants from all backgrounds, perspectives, and experiences.
Junior Customer Success Manager (HF1315632) employer: Flourish
Contact Detail:
Flourish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager (HF1315632)
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products inside-out. Show them you’re genuinely excited about helping customers succeed with their software.
✨Tip Number 3
Practice your communication skills. Whether it’s over the phone or via email, being clear and confident will make a great impression on potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Junior Customer Success Manager (HF1315632)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about building relationships with customers, so a warm vibe goes a long way.
Tailor Your Application: Make sure to tailor your application to the Junior Customer Success Manager role. Highlight any relevant experience or skills that match what we’re looking for, like your communication style or organisational skills. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role – we love a good, straightforward read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re on your way to joining our awesome team!
How to prepare for a job interview at Flourish
✨Know the Product Inside-Out
Before your interview, make sure you understand the software and its benefits. Familiarise yourself with how it helps engineering teams and think about how you can communicate that value to customers. This will show your genuine interest and readiness to support clients effectively.
✨Showcase Your People Skills
As a Junior Customer Success Manager, you'll be interacting with customers regularly. Prepare examples of how you've successfully built relationships in previous roles or experiences. Highlight your friendly communication style and ability to resolve queries quickly.
✨Demonstrate Organisational Skills
The role requires managing a large portfolio of accounts, so be ready to discuss how you stay organised. Share specific tools or methods you use to prioritise tasks and keep track of customer interactions. This will reassure them that you can handle the workload.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
