At a Glance
- Tasks: Manage alarm activations and coordinate responses in a fast-paced environment.
- Company: Leading tech-driven safety services organisation in Epsom.
- Benefits: £28,000 salary, full training, and supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's safety every day.
- Qualifications: No experience needed; strong communication and problem-solving skills required.
The predicted salary is between 28000 - 28000 £ per year.
- ARC Response Controller
- Epsom | Shift-Based Role | Customer Operations
- £28,000 per annum
Flourish are partnering with a leading technology-led safety services organisation based in
Epsom to recruit an
ARC Response Controller .
This is an exciting opportunity to join a fast-paced Alarm Receiving Centre (ARC) environment where you'll play a vital role in supporting the safety and wellbeing of lone and vulnerable workers.
As a key point of contact during emergency situations, you'll assess incidents, coordinate appropriate responses, and liaise with emergency services when required.
Whether you're starting your career or looking for a new challenge, this role offers full training and the chance to make a genuine difference every day.
The Role As an
ARC Response Controller , you'll be responsible for managing incoming alarm activations and ensuring each incident is handled quickly, accurately, and professionally.
Working as part of a dedicated operations team, you'll respond to potentially high-risk situations while delivering outstanding customer service.
This role is ideal for someone with strong communication skills, good attention to detail, and the ability to remain calm in a fast-moving environment.
Key Responsibilities
- Respond promptly to lone worker alarm activations, ensuring service levels are consistently achieved.
- Assess and verify incidents to determine the appropriate response and escalation required.
- Contact users, nominated contacts, and other relevant parties to gather important information.
- Liaise with emergency services when necessary, providing clear and accurate details.
- Maintain accurate records of all interactions, actions, and outcomes.
- Ensure incidents are managed in line with operational procedures and compliance requirements.
- Identify and report any issues relating to customer information, systems, or processes.
- Support the smooth running of the ARC by maintaining high operational standards.
- Work collaboratively with colleagues to deliver an exceptional customer experience.
About You
We're looking for a confident, proactive individual who enjoys helping people and can remain composed when dealing with time-sensitive situations.
Skills & Attributes
- No previous experience required as full training will be provided.
- Excellent verbal and written communication skills.
- Professional, empathetic, and confident telephone manner.
- Good IT skills, including familiarity with Microsoft Office applications.
- Ability to learn and navigate bespoke systems and software.
- Strong attention to detail and accurate record-keeping skills.
- Ability to remain calm and effective when working under pressure.
- Excellent organisational and multitasking abilities.
- Reliable, self-motivated, and able to work both independently and as part of a team.
- Strong problem-solving skills and confidence in making timely decisions.
- A positive attitude and willingness to learn.
Why Apply?
This is a fantastic opportunity to join an organisation that provides life-saving services and has a real impact on people's safety every day.
You'll receive full training, ongoing support, and the opportunity to develop within a professional and supportive team environment.
Salary
£28,000 per annum
Location
Epsom
Role Type
Shift-Based, Full Time
If you're looking for a rewarding career where no two days are the same and your work genuinely makes a difference, we'd love to hear from you.
ARC Response Controller (HF1359323) in Epsom employer: Flourish
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StudySmarter Expert Advice🤫
We think this is how you could land ARC Response Controller (HF1359323) in Epsom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flourish. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flourish before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ARC Response Controller (HF1359323) in Epsom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flourish:Your cover letter is your chance to shine! Tell us why you want to work at Flourish specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flourish!
How to prepare for a job interview at Flourish
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
