At a Glance
- Tasks: Support a groundbreaking research project on telecom workforce transformation in the AI era.
- Company: Join GSMA Intelligence, a leader in mobile industry insights and data.
- Benefits: Hybrid working, exposure to global operators, and opportunities for professional growth.
- Other info: Collaborate with industry leaders and contribute to high-profile projects.
- Why this job: Shape the future of telecoms and make a real impact on workforce capabilities.
- Qualifications: Analytical skills, research experience, and ability to communicate insights effectively.
The predicted salary is between 80000 - 100000 £ per year.
Department: Strategy
Team: GSMA Intelligence
Location: London (hybrid working)
Position type: Contract until December 2026
What the hiring manager says:
Telecoms is at a turning point. AI and automation are not just changing networks and services – they are fundamentally reshaping the skills required to run a modern operator. We’ve seen major transitions before, from LTE to software‑defined networks to the rise of the “tech co” model, but this next shift is broader and faster‑moving. At the same time, operators are competing for talent with Big Tech and digital‑native companies, often without a clear, shared understanding of what skills they actually need. This project is about closing that gap. It’s not a theoretical exercise. This is about giving the industry a practical, evidence‑based foundation to make better decisions about people, skills, and capability investment at a time of significant disruption.
We’re looking for someone who wants to help shape a landmark piece of industry insight: building the baseline, defining the framework, and helping tell the story of how telecoms workforce transformation unfolds in the AI era. If you want to work at the intersection of strategy, technology, and people – and contribute to something that will be used at board level across the global telecom industry – this is a rare opportunity to do exactly that.
About the Team:
GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used globally. Our data products cover every mobile operator, network and MVNO worldwide. Beyond our industry data, insights and consulting portfolio, GSMA Intelligence is also the home of skills and training. So, while this role is assigned to support the specific project on telco skills transformation, there may be longer term opportunities as part of our wider delivery.
About the Role:
We are seeking a specialist contractor to support a flagship industry research project examining how telecom operators must evolve their workforce capabilities in response to AI, automation, and broader changes across the demographic and competitive landscape. The telecoms sector is undergoing a structural shift from connectivity providers to technology‑led organisations. This project aims to build a clear, data‑driven view of what that means for skills, roles, and organisational design over the next 2–5 years. You will play a central role in shaping and delivering a global research initiative led by GSMA Intelligence in collaboration with the GSMA Board and industry partners.
Core responsibilities:
- Support the design and execution of a mixed‑methods research programme (quantitative + qualitative)
- Contribute to survey design, benchmarking frameworks, and interview guides
- Analyse workforce and skills data across telecom operators and comparator tech sectors
- Synthesize findings into clear, structured insights for senior industry stakeholders
- Help develop skills taxonomy and segmentation frameworks relevant to telco transformation
- Contribute to interim and final outputs, including board‑level presentations and a flagship report
- Support workshop design and facilitation with global telecom operators
What success looks like:
- A robust, credible benchmark of telco workforce skills is established and clearly articulated
- Skills gaps and future capability needs are quantified and well‑evidenced
- Insights are clearly translated into actionable recommendations for operators
- Senior stakeholders (including GSMA staff, senior management and Board members) find the outputs practical, relevant, and actionable for their own internal planning and decision making
- The final report is recognised as a leading reference point for telco workforce transformation in the AI era
About You:
You are someone who is energised by understanding how industries change, and how people and skills must evolve with them. You don’t need to come from telecoms specifically, but you will be comfortable working with complex, fast‑moving environments where technology, strategy, and workforce dynamics intersect. You’ll be successful in this role if you enjoy turning messy or incomplete data into structured insight, and if you can work with senior stakeholders to shape thinking on what comes next for organisations and their people.
You’ll likely thrive here if you:
- Enjoy making sense of workforce, organisational, or capability‑related questions in large, complex industries
- Are comfortable engaging with senior stakeholders and translating technical or analytical findings into clear, accessible narratives
- Can move between detail (data, frameworks, analysis) and big‑picture storytelling (strategy, implications, foresight)
- Are motivated by work that has real‑world impact at industry level rather than within a single organisation
- See this as an opportunity to deepen your expertise in workforce transformation, telecoms, and future‑of‑work strategy
This role will also give you exposure to global operators, leading industry voices, and cross‑sector comparisons, offering a strong platform to further develop your experience in strategic research, thought leadership, and workforce transformation.
About your Skills:
We are looking for a combination of analytical, research, and communication capabilities rather than a fixed set of credentials. You will likely be comfortable working with both qualitative and quantitative information, interpreting survey data, synthesising interview insights, and drawing out meaningful patterns across diverse sources. You will be able to:
- Structure and interpret complex information to identify themes, trends, and implications
- Work with data (including workforce or skills‑related datasets) to support evidence‑based conclusions
- Communicate insights clearly in written and visual formats tailored to senior audiences
- Collaborate with multiple stakeholders and integrate different perspectives into coherent outputs
- Apply structured thinking to emerging topics such as AI‑driven workforce change and organisational transformation
Experience in telecoms, technology strategy, workforce planning, consulting, or research is helpful but not essential. More important is your ability to learn quickly, adapt your thinking to a new industry context, and contribute meaningfully to a high‑profile, evolving research agenda.
Contract type: Short term Contractor
Worker type: Contingent Worker
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.
Skills and Workforce Transformation Specialist employer: Flourish Ventures
At Alloy, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where collaboration and diversity are celebrated. With benefits like unlimited holiday, flexible work policies, and a strong focus on employee growth through training programs and development stipends, we empower our team members to thrive both personally and professionally. Located in a hybrid work environment, Alloy offers the unique advantage of building meaningful connections with colleagues and customers alike, ensuring that every employee feels valued and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land Skills and Workforce Transformation Specialist
✨Join Business Intelligence Meetups
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We think you need these skills to ace Skills and Workforce Transformation Specialist
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Flourish Ventures.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Flourish Ventures. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Flourish Ventures
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
