At a Glance
- Tasks: Manage security and fraud operations, optimising processes and coordinating key projects.
- Company: Join a leading tech organisation focused on mobile security and innovation.
- Benefits: Competitive pay, generous holidays, remote work, and professional development opportunities.
- Other info: Flexible working hours and a commitment to diversity and inclusivity.
- Why this job: Make a real impact in cybersecurity while working with diverse teams and cutting-edge technology.
- Qualifications: Experience in operations or project management, with strong organisational and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Department: Technology
Team: Security & Fraud
Location: London with hybrid working (c. 2 days per week in the office)
Position type: Contractor (umbrella – inside IR35) until 31st December 2026
The Operations Manager is responsible for ensuring the seamless functioning of the security and fraud activities by designing, implementing, and optimising operational processes. This role acts as the connective tissue between strategy and execution as well as managing the coordination of key industry projects enabling timely execution with clear workflows, efficient resource management, and a culture of continuous improvement. This position will additionally contribute to critical industry-related ad hoc tasks that emerge within the cybersecurity field, addressing both reactive and proactive requirements as necessary.
About the Team
The GSMA Industry Security team is tasked with assisting GSMA members develop and improve security capabilities in the mobile ecosystem. The team delivers several capabilities to support this goal including; establishing direct relationships with industry security experts, providing a centralised advice and reporting capability and using a team of analysts to aid with threat evaluation and risk mitigation. These capabilities are used to effectively communicate with the myriad of relevant GSMA stakeholders as well as delivering content for our world-class events (MWC and M360).
About the role
As part of this team, the Operations Manager will work on activities delivering results across multiple workstreams with key responsibilities including:
- Process and workflow management, continuously improve operational processes
- Identify bottlenecks, inefficiencies, and risks within existing workflows and implement targeted solutions
- Coordinate cross-functional activities, aligning stakeholders and managing dependencies
- Contribute to ad hoc tasks and initiatives arising from the cybersecurity and fraud landscape, including cybersecurity developments and threat intelligence activities
- Support in the administration and planning of key security team meetings ensuring they are purposeful and well-structured even in the cases where required adhoc
- Build strong working relationships with internal stakeholders including Technology, Marketing, Legal, PR and external industry partners.
- Champion a culture of continuous improvement, proactively identifying operational gaps and proposing data-driven solutions.
- Supporting the team on key events such as Mobile World Congress and M360s as required.
About You
- Professional experience in operational, business, or project management.
- Experience in process and workflow management, including identifying bottlenecks and driving optimisation.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Exceptional organisational skills, with the ability to bring structure to ambiguity.
- Excellent stakeholder management and communication skills, including managing cross-functional relationships.
- Proficiency with project management tools (e.g. Asana).
- High attention to detail and a structured approach to problem-solving.
About your skills
- Strategic Thinking
- Collaboration
- Communication
- Adaptability
Contract type: Short term Contractor
Worker type: Contingent Worker
What We Offer
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
Operations Manager employer: Flourish Ventures
At GSMA, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London with the flexibility of hybrid working. Our commitment to employee growth is evident through our extensive learning and development opportunities, generous holiday allowances, and a culture that champions diversity, equity, and inclusivity. Join us to be part of a collaborative team that values your contributions and supports your professional journey in the ever-evolving field of cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Engaged in Cybersecurity Communities
Dive into online forums or local meetups, like OWASP events or Cybersecurity conferences. These spaces are packed with pros who can share insights and might even know about temporary roles at places like Flourish Ventures.
✨Showcase Your Skills Publicly
Link your GitHub or create a series of blogs sharing your knowledge on cybersecurity topics. It’s a great way to demonstrate your expertise and attract attention from hiring managers, especially when they see your passion in action.
✨Stay On Top of Temp Opportunities
Keep an eye on platforms that list temporary positions specifically in tech. Websites focusing on contract roles in cybersecurity can lead straight to employers like Flourish Ventures.
✨Make Contact with Recruiters Specialising in Cybersecurity
Reach out to recruitment agencies that focus on cybersecurity roles. They often have insights into temporary roles before they’re advertised and can put your name forward to companies like Flourish Ventures.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Technical Skills:In cybersecurity, it's vital to highlight your skills with relevant tools and technologies. Make sure your CV showcases your experience with firewalls, intrusion detection systems, and any cybersecurity frameworks you've worked with. This gives Flourish Ventures a clear view of your capabilities right off the bat.
Certifications Matter:If you’ve got any cybersecurity certifications, like CompTIA Security+ or CISSP, flaunt them! These not only validate your skills but also show that you’re committed to the field. Add a section to your CV specifically for this, because in a temporary role like this, those credentials can really set you apart.
Tailor Your Cover Letter to the Role:For a temporary position, we want to see your willingness to learn and adapt quickly. Make your cover letter specific to the role at Flourish Ventures; mention why you’re excited about the opportunity and how it fits your career goals. A personal touch can make a big difference!
Don’t Forget the Soft Skills:In cybersecurity, technical skills are crucial, but so are soft skills like teamwork and communication. Make sure to weave examples of how you've collaborated with teams or communicated complex ideas into your application. This shows that you're not just a tech whizz but also a great team player, perfect for a temporary role at Flourish Ventures.
How to prepare for a job interview at Flourish Ventures
✨Brush Up on Technical Skills
Make sure you’re familiar with the latest cybersecurity tools and techniques, like firewalls, intrusion detection systems, and malware analysis. During the interview with Flourish Ventures for the Operations Manager, be prepared to discuss specific scenarios where you tackled security threats or vulnerabilities.
✨Show Your Problem-Solving Prowess
Cybersecurity is all about thinking on your feet. Expect technical questions that require you to demonstrate your problem-solving abilities. You might be presented with a mock security breach scenario, so practising your responses to potential threats can be a game changer!
✨Demonstrate Your Adaptability
As this is a temporary role, showing that you're adaptable and quick to learn is crucial. Talk about times you've picked up new skills or reacted to changing situations quickly. Employers want to know you can hit the ground running and keep things secure during your short stay at Flourish Ventures.
✨Bring Relevant Certifications
If you have any relevant cybersecurity certifications, like CompTIA Security+ or CEH, be sure to mention them. This can really help you stand out during a temporary hiring process, as it showcases your commitment to the field and your readiness to take on the Operations Manager role at Flourish Ventures.
