At a Glance
- Tasks: Drive membership growth and engage with diverse organisations in the mobile industry.
- Company: Join GSMA, a leader in the mobile industry with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Dynamic role with international travel opportunities and excellent career growth.
- Why this job: Make an impact in a fast-paced environment while shaping the future of mobile.
- Qualifications: B2B sales experience, strong communication skills, and a passion for teamwork.
The predicted salary is between 40000 - 50000 £ per year.
Department: Membership and Marketing
Location: London with hybrid working
Position type: Hiring for both a permanent and a fixed term contract opportunity.
What the hiring manager says:
“Seeking skilled B2B sales/account managers to join our close-knit team, bringing on new Industry, Rapporteur and Community members of the GSMA according to planned business development targets and inbound demand. Based in London, the role is hands-on, may require occasional international travel and includes close collaboration with adjacent teams in Technology and Marketing.”
About GSMA Membership:
- Operator Membership, for mobile operators, over 650 of which are currently GSMA members
- Telecom Administration Membership, for regulators
- Rapporteur Membership, for Mobile Virtual Network Operators and similar companies
- Industry Membership, for commercial entities operating within and alongside the mobile industry
- Community Membership, for commercial entities requiring more limited access to specific benefits
- Academic Membership, for academic research institutions
The role of the GSMA Membership function is to acquire, manage and retain members across all these types. The Membership team is broadly split by membership type responsibility (1-2, and 3-7), with Operations and Extended membership functions supporting.
About the role:
The Membership Manager role is primarily concerned with growing sustainable membership revenue in the membership types 3-7 above, focusing on Rapporteur, Industry and Community membership targets.
New Member Sales: Responsibility for the achievement of a personal annual new business membership sales target.
Account Management and Retention: Main point of contact for a portfolio of GSMA Members, promoting their engagement in all areas of GSMA work relevant to them, answering/directing queries, helping to maintain their positive impression of the organisation and thus supporting retention as much as possible.
Onboarding and Member Enquiries: New members will need to be carefully onboarded working in close collaboration with the Finance, Membership Operations and IT teams, the aim being for the GSMA to be seen as a trusted strategic partner.
Systems: Fully independent responsibility for all necessary administrative actions in both internal and external systems, helping to ensure that new member onboarding, platform access, publicity and invoicing can all function smoothly.
Teamwork: Working collaboratively with the Membership team, Membership Marketing, IT, Finance and Technology teams, as well as the wider GSMA organisation, to deliver on the agreed sales objectives, strategy and targets.
About You:
You are a talented B2B salesperson, ideally with some mobile industry and/or membership experience. You have a proven track record of achieving B2B sales targets in complex environments - including prospecting, closing and onboarding organisations of all sizes and in diverse cultures. You are thorough and methodical, maintaining strong systems sales hygiene. You have a strong customer-focused attitude, are empathetic yet tenacious, and can demonstrate the ability to influence and motivate others to help you. You are passionate about continuous improvement, are happy, willing and able to be hands-on and are excellent at prioritising.
Your Skills:
The ideal candidate will possess a combination of the following skills and capabilities:
- Communication – a high level of competence in written and oral communication is a must-have for any sales role.
- Teamwork – as a small team we rely on each other and on close alignment with other GSMA departments in order to be able to do our jobs.
- Influence – often the initial person interested in membership information is not the ultimate decision maker, and understanding how to play these scenarios for success is key.
- Stakeholder Management – both within the GSMA and most importantly within target member companies and existing member accounts.
- Analysis – the role is one of constant analysis: of the sales situation, of the risk of churn, of process efficiency, etc.
- Diplomacy – The ability to sell and provide excellent account management despite cultural differences across the globe is one factor that makes the role so interesting.
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.
Contract type: Regular
Worker type: Employee
What We Offer:
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced, rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning.
Membership Manager employer: Flourish Ventures
At GSMA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. Our Membership Manager role not only provides competitive compensation and architect-designed offices but also presents unique opportunities for professional growth within the dynamic mobile industry. With a focus on employee development and a commitment to inclusivity, we empower our team members to thrive while making a meaningful impact on global mobile solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might help you land that Membership Manager role!
✨Tip Number 2
Prepare for those interviews! Research the GSMA and understand their membership types inside out. Be ready to discuss how your B2B sales experience can contribute to their goals. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the GSMA family. So, get that application in and let’s make it happen!
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your B2B sales experience and how it aligns with our goals at GSMA. Don’t forget to mention whether you’re interested in the permanent role, the fixed term contract, or both!
Tailor Your CV:We want to see how your skills match what we’re looking for. Customise your CV to showcase your relevant experience in membership management and account handling. Use keywords from the job description to make it pop!
Showcase Your Team Spirit:Since teamwork is key for us, include examples of how you’ve collaborated with others in past roles. We love candidates who can work well with different teams, so let that shine through in your application!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Flourish Ventures
✨Know Your Membership Types
Familiarise yourself with the different types of GSMA membership before the interview. Understanding the nuances between Operator, Rapporteur, Industry, and Community memberships will show your commitment and help you discuss how you can contribute to growing these areas.
✨Showcase Your B2B Sales Experience
Prepare specific examples from your past roles where you've successfully achieved B2B sales targets. Highlight your experience in complex environments and how you managed relationships with diverse stakeholders, as this is crucial for the Membership Manager role.
✨Demonstrate Team Collaboration Skills
Since teamwork is essential in this role, be ready to share instances where you've worked closely with other departments. Discuss how you’ve supported team members and contributed to collective goals, showcasing your ability to align with various teams like Marketing and IT.
✨Prepare Questions About Their Strategy
Come equipped with thoughtful questions about GSMA's current membership strategy and future goals. This not only shows your interest in the role but also your analytical mindset and willingness to engage in discussions about continuous improvement.
