At a Glance
- Tasks: Enhance workplace experience and manage day-to-day operations in a dynamic environment.
- Company: Join a forward-thinking team at GSMA, shaping the future of mobile.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic learning opportunities.
- Other info: Diverse and inclusive culture with opportunities for career growth.
- Why this job: Make a real impact on employee engagement and satisfaction while promoting a thriving workplace.
- Qualifications: Passion for office management, strong communication skills, and a proactive approach.
The predicted salary is between 29700 - 36300 £ per year.
Department: IT & Workplace
Location: London
Position type: Short-Term Contract with potential to convert to permanent
About the Team
The Workplace Services Team provide a first-class workspace with the tech and tools to ensure a happy, healthy and safe environment for all colleagues to do their best work. We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands. This role will work alongside our current Workplace Experience Coordinator to manage the London office workplace experience and day-to-day operations.
About the role
- Maintain a best-in-class workplace environment, ensuring services run efficiently and smoothly
- Act as a professional first point of contact for employees, visitors, and stakeholders
- Conduct daily health & safety and housekeeping inspections, escalating risks and issues
- Coordinate meeting room setups and ensure office spaces are clean, functional, and well-stocked
- Manage office supplies, kitchen provisions, and catering arrangements
- Track and maintain GSMA assets, ensuring accurate records, stock control, and lifecycle management
- Oversee incoming/outgoing post, deliveries, courier bookings, and storage/archiving processes
- Coordinate with suppliers, contractors, and building management teams
- Support planned and preventative maintenance activities
- Assist with workspace improvements, workplace projects, and company-wide events
- Produce and maintain workplace signage and communications
- Support onboarding and induction processes including workspace setup, access passes, and lockers
- Manage office security assets such as passes and keys, maintaining accurate records
- Collect and report facilities and workplace data, including utilisation metrics
- Assist with furniture moves and office reconfigurations in line with health & safety guidelines
- Act as a First Aider and Fire Warden (training provided)
- Promote sustainability by prioritising environmentally responsible suppliers and processes
- Travel to global offices as required
About you
- You will have drive, enthusiasm and passion for office management and building support
- You are a motivated and proactive team player capable of performing tasks independently and following own initiative
- You show up with curiosity, and are a creative problem solver
- You are a great communicator, capable of maintaining and building strong relationships
- You will have the ability to prioritise workload and managing expectations with internal and external stakeholders
- You are hands on and take a proactive and flexible approach to work and be comfortable with a dynamic environment with constantly changing priorities
- You are Health, Safety, Wellbeing and Compliance conscious
- You are IT confident with a high level of literacy
- You are a Sustainability Champion!
About your skills
- Communication: You will communicate clearly and professionally with GSMA colleagues, external contractors, and suppliers, ensuring requests, updates, and issues are understood and responded to promptly.
- Teamwork: You will work collaboratively with colleagues across departments, supporting workplace needs and contributing to a best in class workplace experience.
- Diplomacy: You will handle complaints or service issues sensitively and professionally, balancing organisational needs with user expectations while maintaining positive relationships.
- Analysis: You will demonstrate strong attention to detail by carrying out regular inspections and daily checks, identifying issues or inconsistencies promptly, and taking appropriate action to resolve them before they elevate.
- Delivery: You will ensure Workplace services (e.g., maintenance, cleaning, compliance tasks) are completed on time and to standard, proactively following up to resolve issues and minimise disruption.
- Agility: You will respond quickly to changing priorities, such as urgent maintenance issues or operational needs, and adjust plans to maintain smooth operation of the London office.
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact with your request.
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
- Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
- Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
- Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Workplace Coordinator in London employer: Flourish Ventures
At GSMA, we pride ourselves on being an exceptional employer, offering a vibrant workplace in London that fosters collaboration and innovation. Our commitment to employee well-being is reflected in our flexible working arrangements, generous holiday allowances, and extensive learning and development opportunities, ensuring that every team member can thrive both personally and professionally. Join us to be part of a diverse and inclusive culture where your contributions make a real impact on the mobile industry.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Coordinator in London
✨Get Involved in Industry Events
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✨Engage in Professional Networks
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We think you need these skills to ace Workplace Coordinator in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Flourish Ventures.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Flourish Ventures. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Flourish Ventures
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Flourish Ventures, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Flourish Ventures, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Flourish Ventures could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Flourish Ventures as they’re likely seeking a candidate who can enhance their workplace culture.
