At a Glance
- Tasks: Support a flagship research project on telecom workforce transformation in the AI era.
- Company: Join GSMA Intelligence, a leader in mobile industry data and insights.
- Benefits: Hybrid working, exposure to global operators, and opportunities for professional growth.
- Other info: Collaborate with industry leaders and contribute to high-profile research initiatives.
- Why this job: Shape the future of telecoms and make a real impact on workforce capabilities.
- Qualifications: Analytical skills, research experience, and ability to communicate insights effectively.
The predicted salary is between 80000 - 100000 £ per year.
Department: Strategy
Team: GSMA Intelligence
Location: London (hybrid working)
Position type: Contract until December 2026
What the hiring manager says:
Telecoms is at a turning point. AI and automation are not just changing networks and services – they are fundamentally reshaping the skills required to run a modern operator. We’ve seen major transitions before, from LTE to software‑defined networks to the rise of the “tech co” model, but this next shift is broader and faster‑moving. At the same time, operators are competing for talent with Big Tech and digital‑native companies, often without a clear, shared understanding of what skills they actually need. This project is about closing that gap. It’s not a theoretical exercise. This is about giving the industry a practical, evidence‑based foundation to make better decisions about people, skills, and capability investment at a time of significant disruption. We’re looking for someone who wants to help shape a landmark piece of industry insight: building the baseline, defining the framework, and helping tell the story of how telecoms workforce transformation unfolds in the AI era. If you want to work at the intersection of strategy, technology, and people – and contribute to something that will be used at board level across the global telecom industry – this is a rare opportunity to do exactly that.
About the Team:
GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used globally. Our data products cover every mobile operator, network and MVNO worldwide. Beyond our industry data, insights and consulting portfolio, GSMA Intelligence is also the home of skills and training. So, while this role is assigned to support the specific project on telco skills transformation, there may be longer term opportunities as part of our wider delivery.
About the Role:
We are seeking a specialist contractor to support a flagship industry research project examining how telecom operators must evolve their workforce capabilities in response to AI, automation, and broader changes across the demographic and competitive landscape. The telecoms sector is undergoing a structural shift from connectivity providers to technology‑led organisations. This project aims to build a clear, data‑driven view of what that means for skills, roles, and organisational design over the next 2–5 years. You will play a central role in shaping and delivering a global research initiative led by GSMA Intelligence in collaboration with the GSMA Board and industry partners.
Core responsibilities:
- Support the design and execution of a mixed‑methods research programme (quantitative + qualitative)
- Contribute to survey design, benchmarking frameworks, and interview guides
- Analyse workforce and skills data across telecom operators and comparator tech sectors
- Synthesize findings into clear, structured insights for senior industry stakeholders
- Help develop skills taxonomy and segmentation frameworks relevant to telco transformation
- Contribute to interim and final outputs, including board‑level presentations and a flagship report
- Support workshop design and facilitation with global telecom operators
What success looks like:
- A robust, credible benchmark of telco workforce skills is established and clearly articulated
- Skills gaps and future capability needs are quantified and well‑evidenced
- Insights are clearly translated into actionable recommendations for operators
- Senior stakeholders (including GSMA staff, senior management and Board members) find the outputs practical, relevant, and actionable for their own internal planning and decision making
- The final report is recognised as a leading reference point for telco workforce transformation in the AI era
About You:
You are someone who is energised by understanding how industries change, and how people and skills must evolve with them. You don’t need to come from telecoms specifically, but you will be comfortable working with complex, fast‑moving environments where technology, strategy, and workforce dynamics intersect. You’ll be successful in this role if you enjoy turning messy or incomplete data into structured insight, and if you can work with senior stakeholders to shape thinking on what comes next for organisations and their people.
You’ll likely thrive here if you:
- Enjoy making sense of workforce, organisational, or capability‑related questions in large, complex industries
- Are comfortable engaging with senior stakeholders and translating technical or analytical findings into clear, accessible narratives
- Can move between detail (data, frameworks, analysis) and big‑picture storytelling (strategy, implications, foresight)
- Are motivated by work that has real‑world impact at industry level rather than within a single organisation
- See this as an opportunity to deepen your expertise in workforce transformation, telecoms, and future‑of‑work strategy
This role will also give you exposure to global operators, leading industry voices, and cross‑sector comparisons, offering a strong platform to further develop your experience in strategic research, thought leadership, and workforce transformation.
About your Skills:
We are looking for a combination of analytical, research, and communication capabilities rather than a fixed set of credentials. You will likely be comfortable working with both qualitative and quantitative information, interpreting survey data, synthesising interview insights, and drawing out meaningful patterns across diverse sources.
You will be able to:
- Structure and interpret complex information to identify themes, trends, and implications
- Work with data (including workforce or skills‑related datasets) to support evidence‑based conclusions
- Communicate insights clearly in written and visual formats tailored to senior audiences
- Collaborate with multiple stakeholders and integrate different perspectives into coherent outputs
- Apply structured thinking to emerging topics such as AI‑driven workforce change and organisational transformation
Experience in telecoms, technology strategy, workforce planning, consulting, or research is helpful but not essential. More important is your ability to learn quickly, adapt your thinking to a new industry context, and contribute meaningfully to a high‑profile, evolving research agenda.
Contract type: Short term Contractor
Worker type: Contingent Worker
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact with your request.
Skills and Workforce Transformation Specialist in London employer: Flourish Ventures
At Alloy, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where collaboration and diversity are celebrated. With benefits like unlimited holiday, flexible work policies, and a strong focus on employee growth through training programs and development stipends, we empower our team members to thrive both personally and professionally. Located in a hybrid work environment, Alloy offers the unique advantage of building meaningful connections with colleagues and customers alike, ensuring that every employee feels valued and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land Skills and Workforce Transformation Specialist in London
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We think you need these skills to ace Skills and Workforce Transformation Specialist in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Flourish Ventures and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Flourish Ventures
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Flourish Ventures will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Flourish Ventures.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Flourish Ventures.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Flourish Ventures. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
