At a Glance
- Tasks: Drive B2B sales and grow membership in a dynamic, collaborative environment.
- Company: Join GSMA, a leader in the mobile industry with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working, and fantastic learning opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Make an impact in the mobile sector while developing your career.
- Qualifications: Proven B2B sales experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Department: Membership and Marketing
Location: London with hybrid working
Position type: Hiring for both a permanent and a fixed term contract opportunity.
What the hiring manager says: “Seeking skilled B2B sales/account managers to join our close-knit team, bringing on new Industry, Rapporteur and Community members of the GSMA according to planned business development targets and inbound demand. Based in London, the role is hands-on, may require occasional international travel and includes close collaboration with adjacent teams in Technology and Marketing.”
About GSMA Membership:
- Operator Membership, for mobile operators, over 650 of which are currently GSMA members
- Telecom Administration Membership, for regulators
- Rapporteur Membership, for Mobile Virtual Network Operators and similar companies
- Industry Membership, for commercial entities operating within and alongside the mobile industry
- Community Membership, for commercial entities requiring more limited access to specific benefits
- Academic Membership, for academic research institutions
The role of the GSMA Membership function is to acquire, manage and retain members across all these types. The Membership team is broadly split by membership type responsibility (1-2, and 3-7), with Operations and Extended membership functions supporting.
About the role:
The Membership Manager role is primarily concerned with growing sustainable membership revenue in the membership types 3-7 above, focusing on Rapporteur, Industry and Community membership targets.
New Member Sales: Responsibility for the achievement of a personal annual new business membership sales target.
Account Management and Retention: Main point of contact for a portfolio of GSMA Members, promoting their engagement in all areas of GSMA work relevant to them, answering/directing queries, helping to maintain their positive impression of the organisation and thus supporting retention as much as possible.
Onboarding and Member Enquiries: New members will need to be carefully onboarded working in close collaboration with the Finance, Membership Operations and IT teams, the aim being for the GSMA to be seen as a trusted strategic partner.
Systems: Fully independent responsibility for all necessary administrative actions in both internal and external systems, helping to ensure that new member onboarding, platform access, publicity and invoicing can all function smoothly.
Teamwork: Working collaboratively with the Membership team, Membership Marketing, IT, Finance and Technology teams, as well as the wider GSMA organisation, to deliver on the agreed sales objectives, strategy and targets.
About You:
You are a talented B2B salesperson, ideally with some mobile industry and/or membership experience. You have a proven track record of achieving B2B sales targets in complex environments - including prospecting, closing and onboarding organisations of all sizes and in diverse cultures. You are thorough and methodical, maintaining strong systems sales hygiene. You have a strong customer-focused attitude, are empathetic yet tenacious, and can demonstrate the ability to influence and motivate others to help you. You are passionate about continuous improvement, are happy, willing and able to be hands-on and are excellent at prioritising.
Your Skills: The ideal candidate will possess a combination of the following skills and capabilities:
- Communication – a high level of competence in written and oral communication is a must-have for any sales role.
- Teamwork – as a small team we rely on each other and on close alignment with other GSMA departments in order to be able to do our jobs.
- Influence – often the initial person interested in membership information is not the ultimate decision maker, and understanding how to play these scenarios for success is key.
- Stakeholder Management – both within the GSMA and most importantly within target member companies and existing member accounts.
- Analysis – the role is one of constant analysis: of the sales situation, of the risk of churn, of process efficiency, etc.
- Diplomacy – The ability to sell and provide excellent account management despite cultural differences across the globe is one factor that makes the role so interesting.
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact with your request.
Contract type: Regular
Worker type: Employee
What We Offer: Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced, rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA: We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values: Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
- Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
- Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
- Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Membership Growth Manager — B2B Sales (Hybrid) in London employer: Flourish Ventures
At GSMA, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work environment in the heart of London. Our commitment to employee growth is reflected in our extensive learning and development opportunities, generous holiday allowances, and a flexible working culture that prioritises work-life balance. Join us to be part of a passionate team dedicated to shaping the future of the mobile industry while enjoying the benefits of architect-designed offices and a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Growth Manager — B2B Sales (Hybrid) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream role!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will not only help you answer questions better but also show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the Membership Growth Manager role. Highlight your B2B sales successes and how you can contribute to the GSMA’s goals. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. So, get your CV and covering letter ready and hit that apply button!
We think you need these skills to ace Membership Growth Manager — B2B Sales (Hybrid) in London
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your B2B sales experience and how it aligns with our goals at GSMA. Be genuine, show your passion for the mobile industry, and let us know why you want to join our team.
Tailor Your CV:Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the Membership Growth Manager role. Use keywords from the job description to catch our eye and demonstrate that you’re the perfect fit for the position.
Be Clear About Your Preferences:When applying, specify whether you’re interested in the permanent role, the fixed-term contract, or both. This helps us understand your preferences and ensures we consider you for the right opportunity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our close-knit team at GSMA!
How to prepare for a job interview at Flourish Ventures
✨Know Your Membership Types
Familiarise yourself with the different types of GSMA membership before the interview. Understanding the nuances between Operator, Rapporteur, and Community memberships will show that you're not just interested in the role, but also in how you can contribute to the organisation's goals.
✨Demonstrate Your B2B Sales Skills
Prepare specific examples from your past experiences where you've successfully achieved B2B sales targets. Highlight your methods for prospecting, closing deals, and onboarding new clients, as these are crucial elements of the role.
✨Showcase Your Teamwork Spirit
Since this role involves close collaboration with various teams, be ready to discuss how you've worked effectively in a team environment. Share instances where you supported colleagues or aligned with other departments to achieve common goals.
✨Emphasise Your Customer Focus
The role requires a strong customer-focused attitude. Prepare to talk about how you've built relationships with clients, managed their expectations, and ensured their satisfaction. This will demonstrate your ability to retain members and promote engagement.
