At a Glance
- Tasks: Lead Taptap Send’s fraud strategy and protect customers from financial crime.
- Company: Join a fast-paced fintech startup dedicated to making a positive impact.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on teamwork and personal development.
- Why this job: Make a real difference in fraud prevention while working with innovative technology.
- Qualifications: 8+ years in analytics and operations, preferably with fraud experience.
The predicted salary is between 80000 - 100000 € per year.
Location: London
Employment Type: Full time
Department: Fraud and Compliance
We are looking for an experienced Business Operations Lead to own and lead Taptap Send’s fraud strategy, ensuring our customers and business remain protected from financial crime and abuse. The ideal candidate is a strategic thinker with hands-on experience in analytics and operations responsible for owning and driving improvements to a key metric. We’re looking for someone with a background in fast-moving startups, with bonus points for fintech and fraud experience. You will develop and execute fraud prevention frameworks, optimize risk detection models, and collaborate with cross-functional teams to continuously improve our fraud defenses while minimizing friction for legitimate users. This role will play a critical part in driving growth while ensuring Taptap Send remains a trusted and secure platform.
Responsibilities:
- Develop and implement a comprehensive fraud prevention strategy to detect, mitigate, and prevent fraudulent activities, balancing security with a seamless user experience.
- Leverage data analytics to enhance fraud detection, transaction monitoring, and identity verification processes.
- Collaborate with compliance, product, and engineering teams to ensure fraud controls align with regulatory requirements and user experience expectations.
- Lead and scale fraud operations with tools, automation and data-driven insights to combat emerging fraud patterns effectively.
- Stay ahead of evolving fraud tactics and regulatory trends, working with industry partners to strengthen the company’s anti-fraud capabilities.
- Develop and grow the fraud team as we scale to new users, geographies and products.
Requirements:
- 8+ years of experience owning outcomes in an analytics and operations-intensive function (ideally fraud but not strictly necessary).
- Proven track record of building and scaling fraud prevention or similar programs in high-growth environments.
- Hands-on experience with analytics, machine learning models, and automation tools.
- Strong background in data-driven decision-making, with proficiency in SQL strongly preferred.
- Bonus points for fintech experience.
Personal Attributes:
- High ownership and ability to operate in a fast-paced, high-accountability environment.
- Seeks out opportunities to unlock value by working harder and going further than others might.
- Recognizes challenges, accepts them as reality, and proactively proposes solutions.
- Willingness to travel periodically to meet with key stakeholders.
Also you are:
- Outgoing - you love speaking to people and enjoy building meaningful relationships.
- Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation.
- Mission Oriented - you are passionate about working for a net positive organisation / tech for good.
- Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment.
- Driven - you thrive in a fast-paced, target oriented company.
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Head of Fraud employer: Flourish Ventures
Taptap Send is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that thrives on innovation and collaboration. With a strong focus on employee growth, we provide opportunities for professional development in a fast-paced fintech environment, where your contributions directly impact our mission to create a secure platform for our users. Join us to be part of a diverse team dedicated to making a positive difference while enjoying the benefits of a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Fraud
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and fraud sectors on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching Taptap Send’s fraud strategies and recent developments. Show us you’re not just another candidate; demonstrate your passion for our mission and how you can contribute to our growth.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled fraud challenges in the past. We love hearing about real experiences that showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Head of Fraud
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Fraud. Highlight your experience in fraud prevention and analytics, and don’t forget to mention any fintech background you have. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about fraud prevention and how your strategic thinking can help Taptap Send grow. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your impact. Use metrics where possible to show how you've driven improvements in fraud detection or operations. Numbers speak volumes to us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Flourish Ventures
✨Know Your Fraud Strategies
Before the interview, brush up on various fraud prevention strategies and frameworks. Be ready to discuss how you would develop and implement these strategies at Taptap Send, showcasing your understanding of balancing security with user experience.
✨Data Analytics is Key
Since this role heavily relies on data analytics, make sure you can speak confidently about your experience with analytics tools and SQL. Prepare examples of how you've used data to drive decisions in previous roles, especially in fraud detection or similar areas.
✨Collaboration is Crucial
Highlight your experience working with cross-functional teams. Think of specific instances where you collaborated with compliance, product, or engineering teams to enhance fraud controls. This will show that you understand the importance of teamwork in achieving fraud prevention goals.
✨Stay Ahead of Trends
Research current trends in fraud tactics and regulatory changes. Be prepared to discuss how you would keep Taptap Send ahead of these evolving challenges. Showing that you're proactive and informed will demonstrate your commitment to the role and the company's mission.
