At a Glance
- Tasks: Lead collections strategy and analytics to optimise cash recovery and improve performance.
- Company: FairMoney, a pioneering mobile banking institution transforming financial services in emerging markets.
- Benefits: 25 days paid vacation, remote work options, training budget, and relocation allowance.
- Other info: Must be willing to relocate to Nigeria or spend significant time there monthly.
- Why this job: Join a diverse team reshaping Africa's financial landscape with innovative solutions.
- Qualifications: 8+ years in collections leadership, data-driven decision-making, and proven turnaround experience.
The predicted salary is between 80000 - 100000 £ per year.
Fair Money is a pioneering mobile banking institution specializing in extending credit to emerging markets.
Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, Fair Money is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets.
The journey began with the introduction of a digital microcredit application exclusively available on Android and i OS devices.
Today, Fair Money has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.
Fair Money thrives on its diverse workforce, bringing together talent from over 27 nationalities.
This multicultural team drives the company\'s mission of reshaping financial services for underserved communities.
To gain deeper insights into Fair Money\'s pivotal role in reshaping Africa\'s financial landscape, we invite you to watch informative video.
Note: This role is only open to candidates who are willing to fully relocate to Nigeria or candidates who are willing to stay atleast 2 weeks in Nigeria every month
- Job Responsibilities
- End-to-End Ownership
- Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics
- Own outcomes, not activities or excuses
- Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance
- Strategy & System Design
Design and execute a multi-horizon collections strategy thriugh short term cash optimization, mid term recovery improvement and long term customer behaviour change
- Build structured approach to early vs late stage collections, segmentation driven treatment strategies and behavioural & incentive based interventions
- Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts)
- Data-Led Decision Making
- Use data to drive decisions
- Partner deeply with Risk and Data Science on roll-rate optimisation, behavioural analytics, treatment effectiveness measurement, unit economics and ROI of collections actions and demand transparent, decision-ready reporting with clear accountability
- Team & Bench Strength
- Build a high-calibre leadership bench within Collections
- Upgrade talent decisively where required
- Develop leaders, not just agents
- Create a culture of accountability, ownership, and continuous improvement
- Cross-Functional Leadership
- Actively influence Product, Risk, Tech, and CX — do not wait for alignment
- Challenge constructively where design or policy decisions harm recoveries
- Be a respected, firm voice at senior leadership and Ex Co forums
- Customer & Brand Balance
- Improve collections outcomes without damaging long-term customer value
- Reduce escalations through system fixes, not firefighting
- Balance firmness with fairness through smarter design, not leniency
- Time-Bound Success Expectations
- First 90 Days (Stabilise & Diagnose)
- Take full ownership of collections performance and escalations
- Establish clear visibility on cash, arrears, roll-rates, and recovery drivers
- Identify and begin fixing the highest-impact structural blockers
- Deliver a credible, data-backed transformation roadmap with priorities and owners
- Reset accountability standards and leadership expectations within the team
- First 6 Months (Deliver Step-Change)
- Demonstrate measurable improvement in cash collected, late stage roll rates and then cash-to-arrears & cash-to-instalment ratios
- Implement segmentation-driven treatment strategies at scale
- Reduce escalations and repeat failure points through system and process redesign
- Strengthen leadership bench with clear successors and upgraded capability
Requirements
- Minimum of first degree in any related field of study.
- Minimum of 8 years proven experience in Collections with good leadership experience
- Senior leadership experience in collections within lending, fintech, or credit-led businesses
- Proven track record of turning around or materially improving collections performance
- Experience operating in data-rich, fast-moving environments
- This role is open only to applicants willing to spend at least one week per month in Nigeria.
Benefits
- 25 days paid vacation, Sick & Public Holidays to B2B contractors
- Remote (timezone must have significant overlap with CET)
- Training & Development budget
- Paid company business trips
- Relocation allowance
- Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team
- Technical interview with Global Head of Operations
- Business Case Study
- Final Interview with Chief Credit Officer
- #J-18808-Ljbffr
Head of Collections - Strategy & Analytics employer: Flourish Ventures
At Alloy, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where collaboration and diversity are celebrated. With benefits like unlimited holiday, flexible work policies, and a strong focus on employee growth through training programs and development stipends, we empower our team members to thrive both personally and professionally. Located in a hybrid work environment, Alloy offers the unique advantage of building meaningful connections with colleagues and customers alike, ensuring that every employee feels valued and engaged.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Collections - Strategy & Analytics
✨Tap into Campus Networks
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We think you need these skills to ace Head of Collections - Strategy & Analytics
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
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How to prepare for a job interview at Flourish Ventures
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Flourish Ventures.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Flourish Ventures employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
