Executive Assistant to Chief Strategy Officer

Department Strategy Team Executive Assistant Location London Position type Permanent, Full-Time, 2-3 days in the office.

As an Executive Assistant, you are responsible for providing one‑to‑one support to your dedicated Leadership Team member. Your remit will cover a variety of tasks such as diary management, complex travel management, team management and support, event organisation and many other ad‑hoc tasks. You are an expert in c‑level executive support and an example of professionalism to the highest degree. You have a thorough understanding of the GSMA vision and values as well as the priorities for the industry.

The Strategy Department is a newly established function within the organisation, offering an exciting opportunity to be part of its foundational journey. As a dedicated team supporting the Chief Strategy Officer (CSO), you will play a key role in supporting the long‑term vision and direction. Our dynamic team environment allows you to work closely with a leadership team member who is actively crafting and developing their own function within the business. This collaborative atmosphere provides a unique chance for professional growth, contribution, and the opportunity to make a meaningful impact as the Strategy function evolves.

About the role:

• Management of the CSO’s diary including appointment scheduling and prioritisation, trip planning, meeting arrangements under time pressure while maintaining appropriate flexibility.
• Maintaining an accurate and detailed calendar for the CSO, logging and assessing priority of incoming scheduling requests, re‑scheduling meetings upon request, proactively communicating changes, and anticipating and responding to scheduling conflicts.
• Supporting with the logistics and arrangements for committee, board and other meetings with the EA group.
• Making travel arrangements and creating detailed travel itineraries.
• Collaborating with other Executive Assistants and business support to coordinate schedules across the Leadership Team.
• Liaising with other key departments within the company, such as People & Culture and Finance.
• Liaising with external stakeholders.
• Reviewing and completing expenses and reconciling to budget.
• Drafting internal and external communications and correspondence on behalf of the CSO.
• Compiling meeting briefs to ensure the CSO has necessary background information for meetings, including details on participants, the organisations and key issues to be discussed.
• Attending and travelling to global meetings, supporting the activities of the CSO and the GSMA.
• Managing the Strategy Group, including meetings, calls, content, actions and logistics, and ensuring appropriate approvals of documentation received by the strategy group.

About You:

Your professionalism and discretion will enable you to handle sensitive information and situations with absolute confidence, ensuring trust at every level of the organisation. You will confidently navigate complex social and corporate environments, allowing you to foster positive relationships and represent the CSO and the GSMA effectively on a global stage. Your exceptional written and verbal communication skills will empower you to craft compelling correspondence and deliver clear, impactful messages to internal and external stakeholders. With your working knowledge of the full Microsoft suite, including Word, PowerPoint and Excel, you’ll efficiently prepare documents, presentations and reports that support strategic decision‑making across the team. Your keen eye for detail will ensure the accuracy and quality of all communications and documentation, contributing to the smooth running of our operations. You’ll leverage your ability to persuade and motivate C‑level stakeholders to drive consensus, secure approvals and move key initiatives forward. Your proven record of positive engagement with senior management will see you effectively execute agreed actions, strengthening collaboration and delivering results that matter. By valuing teamwork and proactively seeking to make things happen, you’ll contribute to a dynamic, results‑oriented culture in which colleagues are empowered, and objectives are achieved together.

Our skills:

• Communication – delivering clear, concise, and confidential communication on behalf of senior executives across diverse audiences.
• Delivery – reliable, consistently meeting deadlines by anticipating priorities, and maintaining exceptional attention to detail.
• Project Management – driving projects from planning through completion, coordinating timelines, stakeholders, and resources to ensure successful delivery.
• Stakeholder Management – building strong, strategic relationships with senior leaders and partners, managing expectations with professionalism and discretion.

What We Offer:

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast‑paced, rapidly evolving environment, working on global solutions, genuinely fascinating and industry‑changing projects, and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect‑designed offices and competitive compensation, our benefits include fantastic learning and development opportunities, generous holiday allowances, four additional days off for professional development and many others. We care deeply about diversity, equity and inclusivity. Your well‑being and work/life balance is important, so flexi‑time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values:

Our values shape how we work and interact inside and outside our global organisation. Passionately driven, we approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world‑changing impact. Insightful leaders continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together, we lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelingly each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.