At a Glance
- Tasks: Lead change management activities and support project delivery in a dynamic team.
- Company: Join the GSMA, a leader in mobile industry innovation.
- Benefits: Enjoy competitive pay, flexible working, and fantastic learning opportunities.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
- Why this job: Make a real impact on global projects while developing your skills.
- Qualifications: Experience in change management and excellent communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
Department: Project Services
Location: London (hybrid working)
Position type: Contract role until the end of December 2026
What the hiring manager says
This is an opportunity to join our agile, fast-paced, and versatile team of project professionals. The role will work closely with our team of Project Managers, Change Managers and PMO team and will support the wider organization with high class project delivery and participate in the continuous growth and improvement of the GSMA.
About the Team
The Project Services Team in the GSMA provides project management capabilities to deliver change initiatives across the mobile industry. Working in close partnership with and subject matter experts within the GSMA and from across the mobile industry, the Project Services team manages a wide range of projects in all areas of the organisation, including Technology, Product Development, Marketing and Events, as well as internal facing projects in IT, Finance and HR. As part of the project delivery, the Project Services team also provides change expertise to GSMA projects to guide the implementation of change initiatives within the organisation. Project Services is the delivery engine for projects across the GSMA. As well as delivering projects to agreed cost, quality and timelines, the Project Services team maintains a strong focus on delivering benefits to our colleagues, our members and to the mobile industry.
About the Role
As a Change Manager in the Project Services team, you will be part of the delivery of GSMA projects and provide change management support to the team delivering these projects. You will be asked to provide change management support to the Project Managers to deliver successful projects. You will:
- Lead change management activities, using tools and processes to maximise adoption of the change
- Perform impact assessments across projects and work with the Project Manager to integrate change management activities into the project plan
- Develop and execute communication and engagement plans to inform, engage and educate project stakeholders and impacted employees, in line with the project objectives
- Support Project Managers with managing change throughout the project life cycle
- Develop training plans as needed and work with the project team and the GSMA People Development team to provide training as required
- Define and track success measures of change activities
- Provide information and support to the Head of Project Services
- Work effectively alongside the Project Services PMO, to support best practice and maintain change management standards
- Play an active role in ensuring good stakeholder communications from the project team
- Become an advocate for embedding change management principles across the GSMA
About You
This is a hands-on role with successful candidates required to be self-motivated and able to work effectively, with limited supervision. As a Change Manager you will need the following skills:
- A solid understanding of how people go through change and the change process
- Experience with and knowledge of change management principles, methodologies and tools
- Experience of delivering training and change activities as part of projects and programmes
- Excellent written and verbal communication skills
- Good attention to detail and use of ‘plain’ English in communications
- An ability to use a range of communications methods effectively, including email, instant messaging, telephone and face-to-face conversation
- High aptitude for stakeholder identification and management
- Networks well with new colleagues or those in other locations/departments
- A good understanding of project management practices, processes, tools and phases of the project lifecycle – basic understanding of waterfall, agile, or other delivery methods
- Experience of working in an international and cross-cultural environment would be beneficial
- A willingness and confidence to present in team meetings
- Good office IT skills, at least including Microsoft Office products, especially Outlook, Word and Excel as well as Microsoft SharePoint and Teams
- Change Management certification or equivalent experience desired
About your Skills
- Communication: Communicates complex change initiatives in clear, plain English, tailoring messaging across multiple channels (email, Teams, workshops, and presentations) to ensure stakeholder understanding and engagement. Develops and delivers structured communication and engagement plans aligned to project objectives, translating impact assessments and change activities into compelling, actionable narratives that support adoption and minimise resistance.
- Delivery: Drives end-to-end delivery of change activities across multiple projects, integrating change plans into the broader project lifecycle. Works closely with Project Managers to embed change interventions (impact assessments, comms, training, success metrics) into delivery plans, ensuring outputs are delivered on time, to quality, and aligned with PMO standards and best practices.
- Influence: Applies practical change management expertise to influence project teams and stakeholders, ensuring change activities are prioritised and effectively executed. Builds credibility through evidence-based recommendations and hands-on support, enabling teams to adopt structured change approaches and embedding change management principles across GSMA projects.
- Stakeholder Management: Builds and maintains effective working relationships across project teams, PMO, senior stakeholders, and cross-functional groups in an international environment. Proactively identifies impacted stakeholders, manages expectations, and ensures consistent engagement throughout the project lifecycle to drive alignment, adoption, and successful change outcomes.
- Agility: Adapts quickly to shifting project priorities, timelines, and stakeholder needs, working effectively with limited supervision. Demonstrates flexibility in applying change management approaches across different project types (waterfall, agile, hybrid), independently resolving challenges and reprioritising activities to maintain delivery momentum and support evolving business needs.
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.
Contract type: Short term Contractor
Worker type: Contingent Worker
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We’re keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
- Passionately driven: We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
- Insightful leaders: We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
- Stronger together: We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Change Manager employer: Flourish Ventures
The GSMA is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London. With a strong focus on employee growth, we provide unparalleled access to the mobile industry, competitive benefits, and flexible working arrangements that promote work-life balance. Join us to be part of a passionate team dedicated to driving meaningful change in the mobile sector while enjoying fantastic learning opportunities and a supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Flourish Ventures. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Flourish Ventures.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Flourish Ventures.
We think you need these skills to ace Change Manager
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Flourish Ventures and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Flourish Ventures
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Flourish Ventures will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Flourish Ventures.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Flourish Ventures.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Flourish Ventures. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
