At a Glance
- Tasks: Support individuals with disabilities to navigate services and achieve their goals.
- Company: Flourish Australia, a leader in psychosocial support services.
- Benefits: Tax-free salary packaging, generous leave, and professional development opportunities.
- Other info: Flexible work arrangements and supportive community groups available.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Tertiary qualification in behavioural sciences or health-related discipline required.
The predicted salary is between 30000 - 40000 £ per year.
Take the next step in your career! Use your sector expertise and play a key role in delivering the Psychosocial Support Program as a service navigator across the Nepean and Blue Mountains region!
The position available is:
- Full-time (76 hrs/fortnight)
- Working Monday to Friday
- Based at our Penrith site
- Level 4 on the Flourish Australia Enterprise Agreement (2018)
About the Opportunity
Support Coordination aims to support people with a permanent and significant disability that affects their ability to take part in everyday activities. As a Support Coordinator, you will establish a positive collaborative relationship with the person and their support network. You will assist the person to identify, link with, and coordinate supports in their local communities, to build skills, overcome barriers and achieve goals. In this role, you will give people more choice and control over how, when and where those supports are provided. You will be fundamental in the implementation of the person's plans and the achievement of their goals.
In this position, you will also be required to ensure that people who have expressed an interest in accessing the NDIS and/or receiving support from Flourish Australia are engaged and supported to access suitable services.
As the Support Coordinator for the Psychosocial Support Program, your duties will include (but are not limited to):
- Building connections with other local services and creating referral pathways
- Assessing for suicide risk and having suicide prevention knowledge and training
- Completing needs assessments, both over the phone and in-person
- Determining eligibility for people accessing the service for programs and services across the region
- Being a part of different interagency meetings and in-services to promote Psychosocial Supports program and other Flourish Australia programs
- Creating service directories for the Penrith, Hawkesbury, Blue Mountains and Lithgow LGA's
- Connecting people to a range of different agencies and services in the region including NSW Health, Government agencies, community and other disability support services
- Supporting with NDIS access requests and assisting in gathering supporting documentation for access
- Following up all inquiries in a quick and professional manner
For more information about what it means to be a Support Coordinator with Flourish Australia, please review the Position Description.
Selection Criteria
Essential: To be successful in this role you will have a strong understanding of the NDIS and relevant supports available in the regional network, be proficient with technology and have a workable knowledge of databases. You also need to be able to effectively utilise NDIS packages while also obtaining knowledge of all Flourish Australia programs. You should also bring strong time management and organisational skills and proven capacity to prioritise work commitments.
In addition you will possess:
- A tertiary qualification in the behavioural sciences or a health-related discipline.
- Demonstrated time management skills including prioritisation of competing tasks and the ability to work innovatively to solve complex issues.
- Demonstrated understanding of the challenges faced by people with a lived experience of a mental health issue and how providing a recovery oriented service is of benefit to people.
- Understanding of the public sector and community based service systems relevant to people with a lived experience of a mental health issue and psychosocial disability and demonstrated experience navigating such systems and using influence to achieve positive results.
- Demonstrated experience in the provision of support and coordination for people with a lived experience of a mental health issue.
- Demonstrated strong communication and interpersonal skills including the ability to liaise effectively with a wide range of stakeholders, facilitate outcomes and prepare correspondence & reports in clear and concise language.
- Current Australian Driver's Licence.
For further information, please contact Kirsty Sinclair, Manager. E: kirsty.sinclair@flourishaustralia.org.au (please do not email applications).
The Benefits
Flourish Australia recognises and values its people as demonstrated through our Employee Value Proposition offerings:
- Level 4 (SCHCADS) on the Flourish Australia Enterprise Agreement 2018
- Tax-Free Salary Packaging up to $15,900 p.a. through SmartSalary
- Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + Flourish Australia Day + paid primary carer parental leave + purchased annual leave program
- Flexible work arrangements
- Opportunities for professional development and training such as Mental Health First Aid, & ASIST – further information found on the L&D Hub!
- Monthly reflective practice & career development through bi-annual My Plan
- Access to our Employee Assistance Program, Sonder, for free, confidential well-being support
- Workplace Community Groups such as our Rainbow Network for LGBTQ+ staff members & allies and YarnUp for Aboriginal and Torres Strait Islander staff members
- Personal fleet pricing discounts with our preferred automotive supplier & access to novated leasing (casuals ineligible)
- Employee discounts program through Flourishing Well at over 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)
- Quarterly Reward and Recognition Awards
How to Apply
To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application. Please note that we may speak with your current Manager regarding your application. Please also ensure that the People and Culture team have all relevant certificates and training attendance recorded on your P&C file as this may be referenced as part of the selection process.
Internal EOI - Support Coordinator in Penrith employer: Flourish Australia
Flourish Australia is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to flexible work arrangements, generous leave provisions, and opportunities for ongoing training, staff are empowered to thrive in their roles while making a meaningful impact in the community. Located in the vibrant Penrith area, employees benefit from a supportive work culture that values diversity and inclusivity, alongside access to various employee assistance programs and community groups.
StudySmarter Expert Advice🤫
We think this is how you could land Internal EOI - Support Coordinator in Penrith
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, workshops, or even online webinars related to support coordination. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to organisations like Flourish Australia directly. Express your interest in working with them and ask about potential opportunities. You never know what might come up!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, be ready to talk about your experience with NDIS and how you’ve helped others navigate support services. Real-life examples can make a huge impact!
✨Tip Number 4
Follow up! After any interviews or networking events, send a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Internal EOI - Support Coordinator in Penrith
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the Support Coordinator role. We want to see how your background aligns with the Psychosocial Support Program and the NDIS!
Showcase Your Communication Skills:Since strong communication is key in this role, use clear and concise language in your application. We love seeing applicants who can articulate their thoughts well, so don’t hold back on showcasing your interpersonal skills!
Highlight Relevant Experience:Be sure to mention any previous experience you have in support coordination or working with people facing mental health challenges. We’re looking for those real-life examples that demonstrate your understanding of the sector.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Flourish Australia
✨Know Your NDIS Inside Out
Make sure you brush up on your knowledge of the NDIS and its relevant supports. Be prepared to discuss how you can effectively utilise NDIS packages and demonstrate your understanding of the local service network. This will show that you're not just familiar with the system, but that you can navigate it confidently.
✨Showcase Your Communication Skills
As a Support Coordinator, strong communication is key. Practice articulating your thoughts clearly and concisely. Think about examples from your past experiences where you've successfully liaised with stakeholders or facilitated outcomes. This will help you stand out as someone who can build those essential collaborative relationships.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss complex issues you've faced in previous roles and how you approached solving them. Highlight your innovative thinking and time management skills, especially when prioritising competing tasks. This will illustrate your ability to handle the challenges that come with supporting individuals with mental health issues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Psychosocial Support Program and Flourish Australia’s approach to support coordination. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
