At a Glance
- Tasks: Support individuals with mental health issues in their recovery journey and NDIS access.
- Company: Flourish Australia, a leader in mental health support and peer work.
- Benefits: Full-time role with career development and supportive team environment.
- Other info: Dynamic role with opportunities for training and professional growth.
- Why this job: Make a real difference in people's lives using your own lived experience.
- Qualifications: Tertiary qualifications or Certificate IV in mental health; personal lived experience required.
The predicted salary is between 60000 - 70000 £ per year.
Flourish Australia has an exciting career development opportunity for a Peer Support and Access Officer to join our South West Sydney teams! The position available is closed-term full-time until 31st of December 2026, working Monday to Friday, based in either Liverpool or Bankstown at Level 4 on the Flourish Australia Enterprise Agreement (2018).
About the Opportunity
The Peer Support and Access Officer will work in the community with people with lived experience of mental health issues within the Connector Hub program in Southwest Sydney. This role aims to realise Flourish Australia’s vision by working with people to develop their recovery journey to meet their goals and support access to the National Disability Insurance Scheme (NDIS), where possible.
The Peer Support and Access Officer will identify people accessing the Connector Hub program who are eligible to access the NDIS. They will support them and their families to navigate the complex application process effectively and, if successful, access NDIS supports to support their mental health recovery.
As a Peer Support and Access Officer, your own lived experience of a mental health issue and personal recovery will provide you with a distinct advantage as you mentor and support people with a lived experience of a mental health issue accessing the service. You will use your lived experience openly, appropriately, and effectively to build professional relationships with the people you support. You will also use your lived experience to inform and contribute to staff learning, service understanding, and delivering person-led, recovery-focused, strengths-based language, documentation, training, and actions.
The successful candidate for the Peer Support and Access Officer role will also be required to undertake a Certificate IV in Mental Health as a part of this role.
Please note: Successful candidates must maintain a Class C driver’s licence as you may be directed to use your private motor vehicle in the course of performing your duties when an organisational pool motor vehicle is not available. Proof of comprehensive insurance must be provided when required. You will receive payment of the Travelling Transport and Fares Allowance when using your private vehicle for work-related purposes.
Selection Criteria
- Tertiary qualifications in human services or relevant field OR relevant Certificate IV in mental health related discipline
- A personal lived experience of a mental health issue and mental health recovery.
- Willingly and able to effectively, respectfully, and appropriately use your lived experience of a mental health issue.
- Excellent administration skills and at least 2 years’ experience in mental health related field as recognised by Flourish Australia.
- Demonstrated experience with facilitating multi-disciplinary coordinated planning where multiple providers work together to wrap-around services.
- Demonstrated experience working with people with psychosocial disability and supporting them to access and utilise the NDIS.
- Demonstrated ability to build the capacity of staff, through training of groups and coaching of individuals.
- Strong time management and organisational skills and proven capacity to prioritise work commitments.
- Excellent interpersonal skills including the ability to work with individuals from diverse backgrounds and cultures, and to work as part of multidisciplinary teams across multiple sites to develop collaborative relationships and networks between agencies.
- Current unrestricted Australian drivers licence.
For further information, please contact Jessica Whitbread, Manager. E: jessica.whitbread@flourishaustralia.org.au (please do not email applications)
How to Apply
To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page; we encourage you to have your resume up-to-date and available before you commence the application. Please note that we may speak with your current Manager regarding your application. Please also ensure that P&C have all relevant certificates and training attendance recorded on your P&C file as this may be referenced as part of the selection process. Applications close on 1 June 2026 at 11:59pm.
Internal EOI - Peer Support and Access Officer in Liverpool employer: Flourish Australia
Flourish Australia is an exceptional employer that prioritises the well-being and professional growth of its employees, particularly in the role of Peer Support and Access Officer. With a strong commitment to fostering a supportive work culture, employees benefit from ongoing training opportunities, including the chance to undertake a Certificate IV in Mental Health, while working in a collaborative environment that values lived experience. Located in the vibrant communities of Liverpool and Bankstown, Flourish Australia offers a meaningful career path where you can make a real difference in the lives of individuals navigating mental health challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Internal EOI - Peer Support and Access Officer in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Flourish Australia. Check out their website and social media to understand their values and how they support mental health. This will help you connect your own experiences with their mission.
✨Tip Number 2
Practice your storytelling! Since your lived experience is a key part of this role, think about how you can share your journey in a way that highlights your strengths and resilience. Weave in examples of how you've helped others or navigated challenges.
✨Tip Number 3
Network like a pro! Reach out to current or former employees at Flourish Australia on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s a great way to get insider info and make connections.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Internal EOI - Peer Support and Access Officer in Liverpool
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through! Share your lived experience and how it shapes your approach to supporting others. We want to see the real you!
Tailor Your Resume:Make sure your resume is up-to-date and tailored to the Peer Support and Access Officer role. Highlight relevant experience, especially in mental health and NDIS support. We love seeing how your background fits with our mission!
Follow the Instructions:Pay close attention to the application process outlined in the job description. Complete all questions and attach your resume as requested. We appreciate when applicants follow our guidelines—it shows attention to detail!
Show Your Passion:In your written application, express your passion for helping others and your commitment to mental health recovery. We’re looking for candidates who are genuinely excited about making a difference in the community!
How to prepare for a job interview at Flourish Australia
✨Know Your Lived Experience
As a Peer Support and Access Officer, your personal journey is your superpower. Be ready to share your lived experience of mental health issues in a way that highlights how it shapes your understanding and empathy towards others. This will help you connect with the interviewers and demonstrate your suitability for the role.
✨Familiarise Yourself with NDIS
Understanding the National Disability Insurance Scheme (NDIS) is crucial for this position. Brush up on the application process and the types of support available. Being able to discuss this knowledge during your interview will show that you're proactive and well-prepared for the responsibilities of the role.
✨Highlight Your Teamwork Skills
This role involves working within multidisciplinary teams, so be prepared to discuss your experience collaborating with various professionals. Share specific examples of how you've facilitated coordinated planning or supported individuals in accessing services, showcasing your ability to build relationships and networks.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Flourish Australia’s approach to peer support and their expectations for the role. This not only shows your interest but also helps you assess if the organisation aligns with your values and career goals.
