At a Glance
- Tasks: Diagnose and resolve telecoms issues while providing top-notch customer support.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant team culture.
- Benefits: Competitive salary, share equity scheme, extra holidays, and discounts on various services.
- Other info: Exciting career growth opportunities and regular social events await you!
- Why this job: Be part of a dynamic team making a real impact in the telecoms industry.
- Qualifications: Experience in telecoms, strong problem-solving skills, and a clean UK driving licence.
Location: Field-based role, St Asaph, Denbighshire, North Wales
Salary: £30,000 - £35,000 per annum, depending on experience
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times inc. a 30-minute lunch break.
About The Role: We are seeking a Comms Maintenance Engineer (2nd Line) to provide advanced support across our VoIP, connectivity, and data networking services. This role is responsible for handling escalated incidents from the Comms Helpdesk and ensuring timely and effective resolution of more complex technical issues. This is a Field-based role, completing required site visits where issues cannot be resolved remotely.
Key Responsibilities:
- Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice.
- Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes.
- Ownership & Escalation Control: Take full ownership of escalated incidents and avoid unnecessary re-escalation.
- Technical Troubleshooting: Resolve complex issues across VoIP platforms, SIP, call routing, QoS, routers, firewalls, and connectivity services.
- Supplier & Carrier Coordination: Work with third-party providers and carriers to progress and resolve faults.
- Site Visits (Escalations): Attend customer sites where remote resolution is not possible.
- Installations & Changes: Support installations and system changes requiring specialist knowledge.
- Knowledge & Continual Improvement: Document fixes and contribute to knowledge base improvements.
- Service Communication: Provide clear, professional updates and manage customer expectations effectively.
- Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents.
- Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS).
What we're looking for:
- Experience in a telecoms or MSP environment in a 2nd line or specialist role.
- Strong understanding of SIP, RTP, NAT and VoIP systems.
- Experience with routing, switching, VLANs and QoS.
- Ability to diagnose complex issues across network and voice layers.
- Excellent problem-solving and communication skills.
- Ability to prioritise workload and manage escalated tickets effectively.
- Full UK driving licence (clean).
Benefits:
- Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'.
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
- Birthday day off.
- Additional day off for personal life milestones.
- 'Give Back Day' for supporting a charity of your choice.
- Perkbox discounts across shopping, gyms, restaurants and more.
- Regular social events and team-building opportunities.
- Career growth pathways into senior communications or network engineering.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Please click the APPLY button to submit your CV for this role.
Telecoms Maintenance Engineer employer: Flotek
Flotek Group is an exceptional employer, offering a dynamic and collaborative work environment in St Asaph, North Wales, where employees are valued as part of the 'Purple Army'. With competitive salaries, a generous benefits package including an EMI Share Equity Scheme, and ample opportunities for career growth in the tech sector, we empower our team to excel while enjoying a healthy work-life balance. Join us to be part of a fast-growing company that prioritises employee recognition and fosters a culture of continuous improvement and support.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Maintenance Engineer
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Flotek and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Flotek.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Flotek.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Flotek.
How to prepare for a job interview at Flotek
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
