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- Tasks: Lead a dynamic account management team to drive growth and customer satisfaction.
- Company: Flotek Group, a fast-growing tech company in the UK.
- Benefits: Competitive salary, uncapped bonuses, car allowance, and unique perks.
- Why this job: Join a high-performing team and make a real impact in the tech industry.
- Qualifications: Proven sales experience in IT services and strong leadership skills.
- Other info: Collaborative culture with opportunities for professional growth and development.
The predicted salary is between 44000 - 48000 £ per year.
Location: Nexus House, New Vision Business Park, St Asaph, LL17 0LPS
Salary: Basic Salary of £44,000 - £48,000 per annum. Uncapped Bonus package with expected OTE of £105k
Job Type: Full time, Permanent
Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times)
Who are we:
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses.
About the Role:
As we gear up to accelerate our growth, we're actively seeking a Head of Account Management for our Northern region who isn't just experienced but is also dedicated to customer success and service excellence. This role is pivotal to our strategic objectives and reports directly to senior leadership.
Responsibilities:
- Account Growth: Lead an established account management team to deepen relationships within our existing accounts, with a focus on upselling and cross-selling to expand our revenue streams. Implement strategies for account retention and organic growth.
- New Account Growth: Focus on identifying and expanding new client accounts. Develop strategic plans to penetrate new markets and increase revenue whilst working with the new business team.
- Team Leadership and Development: Hire, train, and mentor a high-performing sales force capable of exceeding revenue goals, while fostering a culture of collaboration and continuous learning.
- Customer-Centric Focus: Be the advocate for customer satisfaction within the organisation. Ensure all sales activities are aligned with our commitment to providing outstanding customer service.
- Strategic Planning: Collaborate closely with other department heads to align sales strategies with broader organisational objectives.
- Forecasting and Reporting: Regularly update leadership on sales performance metrics, and make data-driven decisions to guide strategy. Employ a systematic approach to track and evaluate both new and existing account activities, ensuring maximum ROI.
- Market Analysis: Keep an eagle eye on industry trends and competitor activities. Use insights to refine sales techniques, approaches, and offerings.
- Budget Management: Effectively manage the sales budget to ensure optimal allocation of resources. Monitor ROI and cost-to-acquire metrics to ensure financial efficiency.
- Communication and Collaboration: Maintain transparent and effective lines of communication both within the team and with other departments. Champion cross-departmental projects that will improve customer experience and drive revenue.
- Contract Negotiation: Spearhead complex deal structures and negotiate contracts that are beneficial to both the customer and our business.
- Key Account Management: Oversee and strategically manage key accounts to ensure long-term loyalty and revenue growth. Work closely with these accounts to understand their business needs and challenges, and tailor solutions that add value to their operations.
What we're looking for:
- Experienced in working within IT services, IT support, cybersecurity, cloud solutions, or MSP environments.
- Extensive experience in sales.
- Solid skills and experience in Leadership.
- Target-driven, resilient, and able to thrive in a fast-paced IT services environment.
- Strong understanding of customer and market dynamics.
- Excellent interpersonal, communication, and negotiation skills.
- Strong understanding of IT terminology, infrastructure basics, cloud services, cybersecurity considerations, and how these map to business outcomes.
- Ability to analyse complex data and translate it into actionable strategies.
Benefits:
- £6000 annual car allowance
- Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie.'
- Day off for your birthday
- Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts available through Perkbox.
- Variety of social events & team building opportunities are available.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Please click the APPLY button to submit your CV for this role.
Head of Account Management (North Region) in Saint Asaph employer: Flotek
Contact Detail:
Flotek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management (North Region) in Saint Asaph
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Head of Account Management role.
✨Tip Number 2
Prepare for interviews by researching Flotek Group inside out. Understand their services, culture, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their growth.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams to success, especially in IT services or account management. Highlight your ability to foster collaboration and drive results – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Account Management (North Region) in Saint Asaph
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Account Management role. Highlight your leadership experience and any relevant achievements in IT services or account management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how you can contribute to our growth. Be specific about your past successes and how they relate to the responsibilities outlined in the job description.
Showcase Your Data Skills: Since this role involves forecasting and reporting, mention any experience you have with data analysis. We want to see how you've used data to drive decisions and improve sales performance in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Flotek Group!
How to prepare for a job interview at Flotek
✨Know Your Stuff
Make sure you brush up on your knowledge of IT services, cybersecurity, and cloud solutions. Familiarise yourself with the latest trends in the industry and be ready to discuss how they impact customer success. This will show that you're not just experienced but also genuinely interested in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or drove a project to success. Highlighting your ability to foster collaboration and continuous learning will resonate well with the interviewers.
✨Be Customer-Centric
Since the role focuses heavily on customer satisfaction, come prepared with stories that demonstrate your commitment to understanding and meeting customer needs. Discuss how you've previously turned challenges into opportunities for account growth and retention.
✨Data-Driven Decision Making
Be ready to talk about how you've used data to inform your sales strategies. Whether it's forecasting sales performance or analysing market trends, showing that you can make informed decisions based on data will set you apart as a candidate who aligns with their strategic objectives.
