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- Tasks: Provide top-notch IT support and maintain systems both remotely and on-site.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant culture.
- Benefits: Enjoy a competitive salary, share equity, and unique perks like birthday days off.
- Other info: Flexible working hours and opportunities for professional growth await you.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in ICT support and a passion for customer service are essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: Plymouth
Salary: £30,000 - £35,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) - Weekend "On-Call" Rota
Who are we:
Flotek Group are one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"
About the Role:
We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face, on-site support. The successful candidate will be responsible for troubleshooting, supporting, and maintaining IT systems both remotely and on customer sites. This role is primarily office-based, with regular site visits to partner premises when issues require hands-on intervention. A company vehicle will be provided for on-site work.
Key Responsibilities:
- Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on-site face-to-face.
- Resolve problems by applying known solutions or escalating more complex issues to higher-level support.
- Attend partner sites to diagnose and repair services when needed, including ticket escalations, Maintenance tasks (PC Rebuild, fault diagnosis, PC repair) and installations/setup of small projects works (Laptop delivery/setup, PC upgrades, firewall swap, etc).
- Perform routine maintenance on hardware, software, and networks to ensure optimal performance.
- Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues.
- Create and maintain detailed records of user requests and reported issues in a ticketing system.
- Install and configure software applications and operating systems.
- Prioritise and categorise tickets based on urgency and impact.
- Create documentation and knowledge base articles to assist users in resolving common issues.
- Ensure all open cases are updated with relevant information and customers are regularly updated.
- Provide excellent customer service by communicating effectively and professionally with end-users.
- Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development.
What we're looking for:
- A 2nd/3rd line ICT background with service desk experience preferred.
- Comfortable supporting partners remotely and on-site.
- Solid customer service experience with excellent verbal and written communication skills.
- Loves working as part of a team.
- Comfortable using CRMs and documentation solutions.
- Full UK driving licence.
Benefits:
- Competitive salary of £30,000 - £35,000 per annum (experience depending).
- EMI Share Equity Scheme - own a slice of the Purple Pie.
- Day off for your birthday.
- Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts through Perkbox.
- Social events and team building opportunities.
- Opportunities for professional growth and development.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Please click the APPLY button to submit your CV for this role.
Candidates with the experience or relevant job titles of; 2nd Line Technical Support, 1st Line IT Technician, Field IT Support Engineer, Field IT Service Engineer, IT Support Technician, 2nd Line Support Engineer, Service Desk Technician, Service Desk Support, IT Customer Service Technician, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.
IT Helpdesk and Field Maintenance Engineer in Plymouth employer: Flotek
Contact Detail:
Flotek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk and Field Maintenance Engineer in Plymouth
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Plymouth. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to connect with professionals in the IT sector. Share your expertise, engage with posts, and let people know you're on the lookout for opportunities.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common IT scenarios and customer service questions to showcase your skills effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Flotek Group and becoming part of our 'Purple Army'.
We think you need these skills to ace IT Helpdesk and Field Maintenance Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd/3rd line ICT background and any customer service experience to show us you're a great fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you want to join the 'Purple Army' and how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional – we love that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join Flotek Group!
How to prepare for a job interview at Flotek
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT helpdesk and field maintenance. Be prepared to discuss troubleshooting methods, common issues, and solutions you've implemented in the past. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, think of examples where you've provided excellent service. Prepare to share stories that highlight your communication skills and how you've resolved user issues effectively. Remember, it's all about making the user feel valued!
✨Familiarise Yourself with the Company Culture
Research Flotek Group's values and mission. Understanding their 'Purple Army' ethos will help you align your answers with what they value in a team member. Show them that you’re not just looking for a job, but a place where you can contribute to their collaborative environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.