At a Glance
- Tasks: Lead and coach technical support teams while managing service queues and improving processes.
- Company: Flotek Group, a dynamic tech company focused on innovative IT solutions.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Join a supportive team and drive proactive improvements in IT service delivery.
- Why this job: Make a real impact by leading a team and enhancing IT services in a collaborative environment.
- Qualifications: 5+ years experience with Microsoft platforms and strong networking skills required.
The predicted salary is between 50000 - 70000 £ per year.
Flotek Group is actively seeking an experienced IT Service Lead to direct our MSP-based technical support teams from our UK offices. This full-time in-office role focuses on coaching engineers, managing 2nd/3rd line and maintenance queues, and ensuring SLAs are met while driving proactive improvements.
The role requires at least 5 years on Microsoft platforms (365, Azure, AD, Windows Server) with strong networking and security know-how, plus the ability to analyse service metrics and lead.
We think you need these skills to ace IT Team Lead: 2nd/3rd Line Support, Azure & M365 in Pencoed
Microsoft 365
Azure
Active Directory (AD)
Windows Server
Networking
Security Knowledge
Service Metrics Analysis
