Flotek is seeking an IT Specialist Engineer based in Pencoed to provide frontline IT and telecoms helpdesk support. You will triage inbound customer calls, investigate issues, and escalate to engineering as needed, ensuring timely ticket closure in line with SLAs.
The role requires 2+ years in IT Helpdesk, strong Microsoft 365 skills, and excellent communication. On-site work with occasional on-site visits is expected, and a UK driving licence is essential.
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IT Specialist Engineer – 2nd/3rd Line Helpdesk (On-site) in Pencoed employer: Flotek
Flotek Group is an exceptional employer, offering a dynamic and collaborative work environment where employees are valued and recognised for their contributions. With a strong focus on professional growth, the IT Maintenance Engineer role provides opportunities for career advancement into senior positions, alongside unique benefits such as a birthday day off and a 'Give Back Day' to support charities. Based in Plymouth, employees enjoy the flexibility of a hybrid working model while being part of a passionate team dedicated to delivering outstanding IT solutions.
