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- Tasks: Lead a dynamic IT team, ensuring top-notch service and support for our partners.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant culture.
- Benefits: Enjoy competitive salary, equity scheme, birthday off, and professional development opportunities.
- Other info: Flexible working hours and exciting team-building events await you!
- Why this job: Make a real impact in a collaborative environment while advancing your career.
- Qualifications: Strong leadership skills and experience in IT support within an MSP.
The predicted salary is between 35000 - 35000 £ per year.
Location: Bridgend, South Wales
Salary: £35,000 - £45,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am- 6pm)
Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities.
Key Responsibilities:
- Reporting to our Head Of Service
- Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount
- Develop and implement training programs and initiatives to support the ongoing professional development of team members
- Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions
- Collaborate closely with partners to understand their business needs and goals
- Stay abreast of industry trends and emerging technologies
- Provide excellent customer service by communicating effectively and professionally with our partners
- Lead the team from a technical perspective ensuring the correct team resources are available to provide world-class service
- Mentor the Team Leaders to effectively manage day-to-day operations
- Setting KPI and metrics to monitor team performance
What we're looking for:
- A positive attitude with a can-do approach to everything!
- A team player with strong leadership skills
- Have an ICT background within an MSP with experience of leading a team
- Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products
- Solid experience in customer service (excellent verbal and written communication skills required)
- Technical expertise in IT infrastructure and systems administration
- Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure, Backup Solutions and security firewalls
- Be commercially aware, including cost analysis and budget preparation
- Comfortable with using CRM's and documentation solutions
- Naturally supportive leader
- Ability to prioritise personal and team workload
- Holds a Full UK valid driving license
Benefits:
- Senior EMI Share Equity Scheme - own a slice of the 'Purple Pie.'
- Day off for your birthday
- Day off for other life's milestones
- Give back day to support your chosen charity
- Savings on gym memberships, shopping and other discounts available through Perkbox
- Variety of social events & team building opportunities
- Opportunities for professional development and career progression
Due to the nature of the role, the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Please click the APPLY button to submit your CV for this role.
IT Helpdesk Manager in Newcastle employer: Flotek
Contact Detail:
Flotek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Manager in Newcastle
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at Flotek or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Flotek's values and recent projects. Show us that you’re not just another candidate but someone who genuinely aligns with our 'Purple Army' ethos and is ready to contribute to our mission.
✨Tip Number 3
Practice your leadership stories! As an IT Helpdesk Manager, you'll need to demonstrate how you've led teams and tackled challenges. We want to hear about your experiences that showcase your ability to inspire and motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace IT Helpdesk Manager in Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Manager role. Highlight your leadership skills, technical expertise, and customer service experience. We want to see how you can bring your unique flair to our 'Purple Army'!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Flotek Group. Share your passion for IT and how you can lead a team to deliver exceptional service. Remember, we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics or examples to demonstrate how you've improved team performance or customer satisfaction in previous roles. We’re all about those 'Wow!' moments!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Flotek
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows client operating systems and M365 cloud products. Be ready to discuss your experience with IT infrastructure, networking, and security, as these are crucial for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about times when you motivated your team or implemented training programmes. Flotek values strong leadership, so be ready to demonstrate your ability to inspire and support others.
✨Emphasise Customer Service Excellence
Since this role is all about delivering top-notch service, come armed with stories that highlight your customer service skills. Discuss how you've gone above and beyond for clients and how you ensure satisfaction in every interaction.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in IT and cybersecurity. Be prepared to share your thoughts on emerging technologies and how they could benefit Flotek's partners. This shows you're proactive and genuinely interested in the industry.