At a Glance
- Tasks: Provide top-notch IT support and maintenance for clients, both remotely and on-site.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant team culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Participate in ongoing training and enjoy excellent career advancement opportunities.
- Why this job: Be part of a dynamic team making a real difference in the tech world.
- Qualifications: Experience in ICT support and a passion for customer service are essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: Bridgend
Salary: £30,000 - £35,000 per year
Job Type: Full-time, Permanent
Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) - Weekend 'On-Call' Rota
Who are we: Flotek Group are one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide our every interaction.
The role: We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face, on site support. The successful candidate will be responsible for troubleshooting, supporting, and maintaining IT systems both remotely and on customer sites. This role is primarily office-based, with regular site visits to partner premises when issues require hands-on intervention. A company vehicle will be provided for on-site work. Participation in a pre-planned, rota based on-call service, providing technical support during scheduled weekends will be required as part of this role.
Please Note: we are required to carry out a DBS check for every open vacancy.
Key Responsibilities:
- Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on-site face-to-face.
- Resolve problems by applying known solutions or escalating more complex issues to higher-level support.
- Attend partner sites to diagnose and repair services when needed, including ticket escalations, maintenance tasks (PC rebuild, fault diagnosis, PC repair) and installations/setup of small projects works (laptop delivery/setup, PC upgrades, firewall swap, etc).
- Perform routine maintenance on hardware, software, and networks to ensure optimal performance.
- Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues.
- Create and maintain detailed records of user requests and reported issues in a ticketing system.
- Install and configure software applications and operating systems.
- Prioritise and categorise tickets based on urgency and impact.
- Create documentation and knowledge base articles to assist users in resolving common issues.
- Ensure all open cases are updated with relevant information and customers are regularly updated.
- Provide excellent customer service by communicating effectively and professionally with end-users.
- Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development.
What We're looking for:
- A 2nd/3rd line ICT background with service desk experience preferred.
- Comfortable supporting partners remotely and on-site.
- Solid customer service experience with excellent verbal and written communication skills.
- Loves working as part of a team.
- Comfortable using CRMs and documentation solutions.
IT Helpdesk and Field Maintenance Engineer in London employer: Flotek
Flotek is an exceptional employer located in the picturesque North Wales, offering a dynamic work environment that prioritises employee satisfaction and professional growth. With a competitive salary and comprehensive benefits, we foster a culture of collaboration and innovation, ensuring our team members are equipped to tackle complex challenges in the telecoms sector while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk and Field Maintenance Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flotek values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flotek might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flotek!
✨Direct Apply to Flotek
Let's not forget to apply directly through the Flotek website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk and Field Maintenance Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flotek.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flotek. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flotek
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
