At a Glance
- Tasks: Install, maintain, and troubleshoot telecoms and connectivity solutions across Scotland and North England.
- Company: Join Flotek Group, a fast-growing tech provider with a collaborative culture.
- Benefits: Enjoy a competitive salary, company van, training, and employee discounts.
- Other info: Dynamic role with clear career progression and opportunities for personal development.
- Why this job: Be a trusted face for customers while working with cutting-edge telecom technology.
- Qualifications: 2+ years in telecoms or field engineering, strong VoIP experience, and a full UK driving licence.
The predicted salary is between 35000 - 35000 £ per year.
Location: Based in Fife, Scotland (Field-based, covering Scotland & North England)
Salary: £32,000 - £35,000 per annum depending on experience + Company van provided
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 8 hours per day within our operating hours of 08:00 to 18:00, with a 30-minute lunch break. On-call and overtime available on a shared rota.
About Flotek: Flotek Group is one of the UK's fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned "Purple Army", you’ll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners.
The Role: We’re looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element.
You’ll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You’ll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution. Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK.
Key Responsibilities:
- Diagnose and resolve on-site telephony, voice and connectivity issues.
- Deliver handset deployments, telephony installations and moves/adds/changes.
- Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls.
- Carry out proactive maintenance visits and site health checks.
- Coordinate with carriers, suppliers and Openreach engineers.
- Provide basic first-line IT support for desktops, laptops, printers and Microsoft 365 queries.
- Own incidents through to resolution, escalating where required.
- Maintain accurate documentation within HaloPSA and ITGlue.
- Deliver excellent customer service and identify opportunities for improvement.
- Participate in a shared on-call rota.
What We’re Looking For
Essential
- Minimum 2 years' experience in a telecoms, communications, MSP or field engineering role.
- Strong VoIP and hosted telephony experience.
- Understanding of SIP, RTP, NAT and networking fundamentals.
- Experience with routing, switching, VLANs, wireless and firewalls.
- Structured cabling, patching, testing and handset deployment experience.
- Strong customer-facing and communication skills.
- Ability to work independently and manage your own workload.
- Full UK driving licence.
Desirable
- Microsoft 365 and general IT support experience.
- Microsoft Teams Phone, Direct Routing and Operator Connect knowledge.
- Experience with Gamma, Horizon, CallSwitch, Yealink or similar platforms.
- Familiarity with SonicWall, UniFi, Aruba or DrayTek networking.
- CompTIA Network+, MS-900, AZ-900 or other relevant certifications.
- Experience using HaloPSA, ITGlue, Datto or similar MSP tools.
Technologies You’ll Work With:
Voice & Telephony
- FloCX (Gamma/Cisco), FloOne and Floline+
- Microsoft Teams Phone and Operator Connect
- SIP trunking and hosted VoIP platforms
- Yealink handsets
- IVR, call queues, voicemail and call routing
- Mobile and unified communications solutions
Connectivity & Networking
- SoGEA, FTTC, FTTP and leased lines
- SonicWall, UniFi, Aruba and DrayTek networking
- VLANs, switching and firewall configuration
- Structured cabling, patching and testing
- Carrier fault management
- HaloPSA and ITGlue
What You’ll Get:
- EMI Share Equity Scheme ("Purple Pie")
- Company van, fuel card, tools, laptop and mobile phone
- Birthday day off plus an additional life-event day
- Charity Give Back Day
- Perkbox employee discounts
- Employee Assistance Programme
- Funded training and certifications
- Clear career progression into senior engineering, Rapid Response or technical leadership roles
If you’re an experienced telecoms engineer looking for a varied field-based role with a growing technology business, we’d love to hear from you. Candidates with experience as a Telecoms Engineer, Telecoms Technician, Comms Engineer, MSP Engineer, Telecommunications Support Technician or Field-Based Telecoms Engineer are encouraged to apply.
Telecoms Maintenance Engineer in Dunfermline employer: Flotek
Flotek Group is an exceptional employer, offering a dynamic and collaborative work environment where employees are valued and recognised for their contributions. With a strong focus on professional growth, the IT Maintenance Engineer role provides opportunities for career advancement into senior positions, alongside unique benefits such as a birthday day off and a 'Give Back Day' to support charities. Based in Plymouth, employees enjoy the flexibility of a hybrid working model while being part of a passionate team dedicated to delivering outstanding IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Maintenance Engineer in Dunfermline
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Flotek and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Flotek.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telecoms Maintenance Engineer in Dunfermline
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Flotek.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Flotek.
How to prepare for a job interview at Flotek
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
