At a Glance
- Tasks: Build strong customer relationships and ensure exceptional service delivery.
- Company: Join Flotek Group, the fastest growing tech company in the South West.
- Benefits: Competitive salary, commission package, share equity scheme, and increasing holiday entitlement.
- Other info: Exciting growth opportunities in a dynamic tech environment.
- Why this job: Be part of a passionate team making a real impact in customer relations.
- Qualifications: Positive attitude, customer service experience, and sales skills preferred.
The predicted salary is between 27500 - 27500 £ per year.
Location: Pencoed, Bridgend
Salary: £27,500 per annum
Job Type: Permanent, Full time
About us: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do.
Job Responsibilities:
- Be the primary point of contact and build long-term relationships with customers
- Develop a trusted relationship with key accounts
- Complete regular account reviews
- Upsell and cross sell products and services into existing customers
- Deal with sales orders for existing clients
- Complete regular analysis of our customers' product penetration and look at ways to increase the footfall across our base
- Resign customer contracts
- Increase profitability across the customer base
- Ensure customer retention - meeting minimum renewal objectives
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
- Deal with any inbound customer account queries
- Help customers with reviewing their latest technology requirements
About you:
Job Experience Required:
- A positive attitude with a can do approach to everything!
- IT and Comms knowledge preferable but not essential
- Customer Service Experience
- Sales experience
What we offer:
- Basic Salary £27,500
- Commission package available with expected OTE of £30,000
- Staff Share Equity Scheme
- 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays)
Client Relations Manager / Sales Administrator employer: Flotek
Flotek is an exceptional employer located in the picturesque North Wales, offering a dynamic work environment that prioritises employee satisfaction and professional growth. With a competitive salary and comprehensive benefits, we foster a culture of collaboration and innovation, ensuring our team members are equipped to tackle complex challenges in the telecoms sector while enjoying a fulfilling career path.
