Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert IT support and lead complex incident resolutions.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant culture.
- Benefits: Competitive salary, share equity scheme, birthday off, and discounts.
- Why this job: Make a real impact while working with cutting-edge technologies.
- Qualifications: 3-5 years in IT support with strong technical skills.
- Other info: Enjoy a collaborative environment with great career growth opportunities.
The predicted salary is between 24000 - 42000 £ per year.
Location: Pencoed, Bridgend, South Wales
Salary: £28,000 - £35,000 per annum (experience depending)
Job Type: Full-time / Permanent (Flexible hours between 8am - 6pm, core hours 9am - 5:30pm)
Who are we:
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!'
About the Role:
We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed.
Responsibilities:
- Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
- Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
- Lead root cause analysis and implement long-term solutions to recurring issues.
- Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
- Maintain and improve internal documentation, processes, and knowledge base articles.
- Deliver on-site support for critical issues and project work as required.
- Collaborate with junior technicians to mentor and support their development.
- Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
- Stay up to date with emerging technologies and recommend improvements to systems and processes.
What we're looking for:
- Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment.
- Strong technical knowledge in:
- Windows Server (2016/2019/2022)
- Microsoft 365 administration and support
- Active Directory, Group Policy, DNS/DHCP
- Networking (VLANs, firewalls, routers/switches)
- Virtualisation technologies (Hyper-V, VMware)
- Backup and disaster recovery solutions
Benefits:
- Competitive salary of £28,000 - £35,000 per annum (experience depending).
- Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie.'
- Day off for your birthday.
- Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts available through Perkbox.
- Variety of social events & team building opportunities are available.
- Opportunities for professional growth and development.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Please click the APPLY button to submit your CV for this role.
Senior IT Helpdesk Technician in Bridgend employer: Flotek
Contact Detail:
Flotek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Helpdesk Technician in Bridgend
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to connect with potential employers and show off your passion for IT.
✨Tip Number 2
Don’t just apply, engage! When you find a role that excites you, reach out to someone at the company on LinkedIn. A friendly message can make you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the 'Purple Army' at Flotek Group.
We think you need these skills to ace Senior IT Helpdesk Technician in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Helpdesk Technician role. Highlight your experience in 2nd/3rd line support and any specific technologies mentioned in the job description, like Windows Server or Microsoft 365.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; give examples of how you've tackled complex issues in the past. We love seeing a proactive approach to problem-solving!
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Flotek Group!
How to prepare for a job interview at Flotek
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific scenarios where you've solved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Flotek Group values a customer-first mindset, so be prepared to share examples of how you've gone above and beyond for clients. Highlight any experiences where you turned a negative situation into a positive outcome, demonstrating your commitment to customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific technical challenges or service requests. Practise articulating your thought process and the steps you would take to resolve issues, as this will showcase your analytical skills and proactive approach.
✨Emphasise Team Collaboration
Since mentoring junior technicians is part of the role, be ready to discuss your experience in team settings. Share instances where you've collaborated with others or led projects, as this will highlight your leadership qualities and ability to work well within a team.
