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- Tasks: Provide expert IT support and lead complex incident resolutions.
- Company: Join Flotek Group, a fast-growing tech company in the UK.
- Benefits: Competitive salary, share equity scheme, and unique life milestone days off.
- Why this job: Be part of a dynamic team making a real impact in tech.
- Qualifications: 3-5 years in IT support with strong technical skills required.
- Other info: Enjoy professional growth and a collaborative work environment.
The predicted salary is between 28000 - 35000 £ per year.
Location: Pencoed, Bridgend, South Wales
Salary: £28,000 - £35,000 per annum (experience depending)
Job Type: Full-time / Permanent (Flexible hours between 8am - 6pm, core hours 9am - 5:30pm)
Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. We deliver every product and service with expertise, passion, and heart.
About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed.
Responsibilities:
- Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
- Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
- Lead root cause analysis and implement long-term solutions to recurring issues.
- Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
- Maintain and improve internal documentation, processes, and knowledge base articles.
- Deliver on-site support for critical issues and project work as required.
- Collaborate with junior technicians to mentor and support their development.
- Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
- Stay up to date with emerging technologies and recommend improvements to systems and processes.
What we're looking for:
- Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment.
- Strong technical knowledge in: Windows Server (2016/2019/2022), Microsoft 365 administration and support, Active Directory, Group Policy, DNS/DHCP, Networking (VLANs, firewalls, routers/switches), Virtualisation technologies (Hyper-V, VMware), Backup and disaster recovery solutions.
- Experience with remote monitoring and management (RMM) tools and ticketing systems.
- Excellent troubleshooting and diagnostic skills.
- Strong communication and interpersonal skills, with a customer-first mindset.
- Ability to work independently and manage multiple priorities.
- Full UK driving licence required - travel to client sites is part of the role.
Benefits:
- Competitive salary of £28,000 - £35,000 per annum (experience depending).
- Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie.'
- Day off for your birthday.
- Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts available through Perkbox.
- Variety of social events & team building opportunities are available.
- Opportunities for professional growth and development.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Please click the APPLY button to submit your CV for this role.
Locations
Senior IT Helpdesk Technician in Bridgend, Wales employer: Flotek
Contact Detail:
Flotek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Helpdesk Technician in Bridgend, Wales
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings at companies like Flotek Group.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to their 'Purple Army'.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research Flotek Group, understand their values, and be ready to discuss how your experience aligns with their mission. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior IT Helpdesk Technician in Bridgend, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Helpdesk Technician role. Highlight your 3rd Line support experience and any relevant technologies you've worked with, like Windows Server or Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you embody our core values. Share specific examples of how you've solved complex issues or improved processes in your previous roles.
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to showcase your communication and interpersonal skills. We love candidates who can explain techy stuff in simple terms and have a customer-first mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our 'Purple Army'!
How to prepare for a job interview at Flotek
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific scenarios where you've solved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Flotek Group values a customer-first mindset, so be prepared to share examples of how you've gone above and beyond for clients. Highlight any experiences where you've turned a negative situation into a positive outcome, as this demonstrates your commitment to customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific technical challenges or service requests. Practise articulating your thought process and the steps you would take to resolve issues, as this will showcase your analytical skills and proactive approach.
✨Emphasise Team Collaboration
Since mentoring junior technicians is part of the role, be ready to discuss your experience in team settings. Share examples of how you've supported colleagues or contributed to team projects, as this aligns with Flotek's collaborative culture.
