At a Glance
- Tasks: Provide top-notch IT support and resolve complex technical issues for our customers.
- Company: Join Flotek Group, a fast-growing tech company with a passion for innovation.
- Benefits: Enjoy competitive salary, share equity scheme, and generous holiday allowance.
- Other info: Dynamic team environment with opportunities for growth and professional development.
- Why this job: Make a real difference in customer satisfaction while developing your IT skills.
- Qualifications: 2+ years in IT Helpdesk, Microsoft 365 experience, and excellent communication skills.
The predicted salary is between 32000 - 35000 £ per year.
Location: Pencoed
Salary: £32,000 - £35,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break.
Who are we: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT and Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and closing that ticket. If you are unable to assist, you will be responsible for taking all relevant information from the client and passing it through to the engineering team.
- Resolve tickets from our Partners that our 1st Line Team have been unable to fix at first point of contact.
- Ensure customer faults and incidents are responded to and resolved within SLAs.
- Demonstrate ownership, accountability, and responsibility for complex IT issues that require in-depth analysis. This may require visiting partners on-site from time to time.
- Review and resolve alerts from our various monitoring systems to allow proactive support and security enforcement.
- Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Provide support and training to our 1st Line Team when feedback is applicable.
- Provide additions and updates to existing process documentation, ensuring we keep solutions up to date.
- Offer suggestions and feedback to help the overall Service department and business as a whole improve.
What we're looking for:
- 2+ years in an IT Helpdesk, ideally within an MSP at a 2nd/3rd line level.
- Microsoft experience is essential, in terms of managing and maintaining 365 accounts.
- Experience delivering great customer service; excellent verbal and written communication skills.
- Loves working as part of a team.
- Comfortable using CRMs and documentation solutions.
- Hold a Full UK driving license.
Benefits:
- Staff Share Equity Scheme
- New customer referral incentive
- Onsite Parking
- 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
- Perkbox EAP
Due to the nature of the role, the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Please click the APPLY button to submit your CV for this role.
Candidates with the experience or relevant job titles of; IT Specialist Engineer, IT Technician, IT Helpdesk Engineer, IT Service Engineer, IT Support Technician, 2nd Line Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.
Locations
IT Specialist Engineer in Bridgend, Wales employer: Flotek
Flotek Group is an exceptional employer, offering a dynamic and collaborative work environment where employees are valued and recognised for their contributions. With a strong focus on professional growth, the IT Maintenance Engineer role provides opportunities for career advancement into senior positions, alongside unique benefits such as a birthday day off and a 'Give Back Day' to support charities. Based in Plymouth, employees enjoy the flexibility of a hybrid working model while being part of a passionate team dedicated to delivering outstanding IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Specialist Engineer in Bridgend, Wales
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flotek values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flotek might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flotek!
✨Direct Apply to Flotek
Let's not forget to apply directly through the Flotek website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Specialist Engineer in Bridgend, Wales
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flotek.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flotek. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flotek
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
