At a Glance
- Tasks: Troubleshoot and maintain IT systems onsite while providing remote support.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant culture.
- Benefits: Competitive salary, share equity scheme, birthday off, and discounts on gym memberships.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the ICT sector.
- Qualifications: Experience in 2nd line support and strong customer service skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Pencoed (field based)
Salary: £30,000 - £35,000 per annum
Job Type: Full-time, Permanent
Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm
Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!'
About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (Use of Pool vehicles). When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek HQ, in Bridgend. Participation in a pre-planned, rota-based on-call service, providing technical support during scheduled weekends will be required as part of this role.
Key Responsibilities:
- Attend partner sites to diagnose, resolve and remediate IT incidents and service issues.
- Carry out proactive and preventative maintenance across hardware, software and network infrastructure.
- Troubleshoot and resolve complex issues relating to desktops, laptops, servers, networking and peripheral equipment.
- Install, configure and upgrade operating systems, applications and IT infrastructure components.
- Provide high-quality technical support to end users, both on-site and remotely.
- Act as a senior escalation point for technical issues, ensuring problems are resolved efficiently and effectively.
- Maintain accurate documentation relating to IT assets, site visits, maintenance activity and technical resolutions.
- Work closely with Helpdesk colleagues, Team Leaders and other technical teams to improve system reliability and service delivery.
- Ensure all work is completed in line with Flotek Group policies, security standards and industry best practice.
- Handle inbound partner calls and emails where required, providing calm, professional and effective technical assistance.
- Ensure all incidents, requests and faults are managed within agreed SLAs, with clear ownership and follow-up.
- Communicate clearly with partners, colleagues and management, providing regular updates and managing expectations throughout the lifecycle of an issue.
- Consistently deliver a world-class service experience and act as a positive ambassador for Flotek Group.
What we're looking for:
- Strong ICT background with demonstrable 2nd Line (or higher) technical support experience.
- Significant hands-on experience delivering on-site IT support to business partners.
- Confident troubleshooting skills across hardware, software and networking environments.
- Excellent customer service and communication skills, both written and verbal.
- Ability to work independently, prioritise effectively and take ownership of technical outcomes.
- Full UK driving licence and willingness to travel as part of the role.
Benefits:
- Competitive salary of £30,000 - £35,000 per annum (experience depending).
- Access to company vehicle.
- Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie.'
- Day off for your birthday.
- Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts available through Perkbox.
- Variety of social events & team building opportunities are available.
- Opportunities for professional growth and development.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Please click the APPLY button to submit your CV for this role.
Locations
IT Maintenance Engineer - Field Based in Bridgend, Wales employer: Flotek
Flotek Group is an exceptional employer, offering a dynamic and collaborative work environment where employees are valued and recognised for their contributions. With a strong focus on professional growth, the IT Maintenance Engineer role provides opportunities for career advancement into senior positions, alongside unique benefits such as a birthday day off and a 'Give Back Day' to support charities. Based in Plymouth, employees enjoy the flexibility of a hybrid working model while being part of a passionate team dedicated to delivering outstanding IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Maintenance Engineer - Field Based in Bridgend, Wales
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flotek values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flotek might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flotek!
✨Direct Apply to Flotek
Let's not forget to apply directly through the Flotek website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Maintenance Engineer - Field Based in Bridgend, Wales
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flotek.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flotek. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flotek
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
