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For Companies At a Glance
- Tasks: Manage customer accounts, build relationships, and drive account growth.
- Company: Join Flotek, a dynamic company focused on IT and communications solutions.
- Benefits: Earn up to £100,000 OTE, enjoy 21-25 days annual leave, and access wellness perks.
- Other info: Enjoy extra days off for special occasions and a supportive work environment.
- Why this job: Make a real impact while owning a slice of the company through our share scheme.
- Qualifications: Strong account management experience in IT or telecoms and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
This is a senior account management role focused on customer relationships, technology reviews, contract renewals, service escalations, and account growth. You will be the main commercial point of contact for your customers, working closely with our technical, support, and project teams to ensure they receive the right solutions and a high level of service. The successful candidate must be confident in discussing IT, communications, connectivity, and managed services with business owners, directors, and senior decision makers.
Responsibilities
- Manage and grow a portfolio of customer accounts.
- Build strong relationships with key decision makers.
- Complete regular technology reviews with customers.
- Identify opportunities to sell additional products and services.
- Promote Flotek's core solutions, including managed IT, Microsoft 365, cyber security, connectivity, hosted voice, mobile, broadband, communications and managed print.
- Lead contract renewal and commercial discussions.
- Support customers with service escalations and ensure the right internal teams are involved.
- Develop account plans and technology roadmaps for key customers.
- Maintain accurate records of opportunities, reviews, contract dates, forecasts and pipeline activity.
- Report on account performance, customer satisfaction and revenue growth.
- Support other Account Managers with IT and communications opportunities where required.
Experience Required
- Strong account management experience within an MSP, IT, telecoms, communications, or managed services environment.
- Proven experience growing customer accounts and achieving sales targets.
- Good understanding of IT infrastructure, Microsoft 365, connectivity, cyber security, hosted voice, mobile and communications solutions.
- Confident speaking with business owners, directors, and senior decision makers.
- Strong commercial awareness and the ability to identify growth opportunities.
- Excellent communication, presentation, and relationship building skills.
- Positive, proactive, and customer-focused approach.
- Full UK driving licence.
Benefits
- Commission package with an OTE of up to £100,000.
- Staff share equity scheme.
- 21 days annual leave, increasing to 25 days with four years' service, plus bank holidays.
- Joining Flotek means more than a job — it’s a career with real perks, from wellbeing to giving back.
- Every team member owns part of Flotek via our EMI Share Scheme.
- Extra days off for birthdays, weddings, moving & religious holidays.
- 1 paid day yearly to support your chosen charity & join fundraisers.
- Save on gyms, shops & more with Perkbox discounts and deals.
- Time off for your child’s first school day & fun family events.
- Confidential helpline plus 5 free counselling sessions per team member.
Senior Sales Account Manager in Wales employer: Flotek Group
Contact Detail:
Flotek Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Account Manager in Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that Senior Sales Account Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with decision-makers, be ready to discuss IT solutions and how they can benefit their business. Prepare some case studies or success stories to illustrate your points. This will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your interest in the role and mention something specific from the conversation that excited you. It shows you're engaged and keen on the position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining Flotek. Plus, it gives you a chance to explore all the perks we offer, like our EMI Share Scheme and extra days off for special occasions!
We think you need these skills to ace Senior Sales Account Manager in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Account Manager role. Highlight your experience in account management, especially within MSP or IT environments, and showcase your ability to grow customer accounts and achieve sales targets.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Discuss your confidence in engaging with senior decision makers and your understanding of IT solutions. Make it personal and show your enthusiasm for joining Flotek!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your skills in account growth and customer satisfaction. Use numbers and examples to illustrate how you've successfully managed accounts and driven revenue.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Flotek Group
✨Know Your Stuff
Make sure you brush up on your knowledge of IT, communications, and managed services. Be ready to discuss specific technologies and how they can benefit businesses. This will show that you're not just familiar with the jargon but can also provide real value to customers.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences and challenges in account management. This not only shows your interest but also helps you demonstrate your relationship-building skills, which are crucial for the role.
✨Prepare for Scenarios
Think of examples from your past experience where you've successfully managed accounts or resolved escalations. Be ready to share these stories, as they will highlight your problem-solving abilities and customer-focused approach, which are key for this position.
✨Show Your Growth Mindset
Be prepared to discuss how you've identified growth opportunities in previous roles. Highlight your proactive approach to account management and how you've contributed to revenue growth. This will resonate well with the interviewers looking for someone who can drive success.