Telecoms Maintenance Engineer

We're looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element. You'll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You'll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution. Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK.

• Diagnose and resolve on-site telephony, voice and connectivity issues.
• Deliver handset deployments, telephony installations and moves/adds/changes.
• Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls.
• Carry out proactive maintenance visits and site health checks.
• Coordinate with carriers, suppliers and Openreach engineers.
• Provide basic first-line IT support for desktops, laptops, printers and Microsoft 365 queries.
• Own incidents through to resolution, escalating where required.
• Maintain accurate documentation within HaloPSA and ITGlue.
• Deliver excellent customer service and identify opportunities for improvement.
• Participate in a shared on-call rota.

Voice & Telephony

• FloCX (Gamma/Cisco), FloOne and Floline+
• Microsoft Teams Phone and Operator Connect
• SIP trunking and hosted VoIP platforms
• Yealink handsets
• IVR, call queues, voicemail and call routing
• Mobile and unified communications solutions

Connectivity & Networking

• SoGEA, FTTC, FTTP and leased lines
• SonicWall, UniFi, Aruba and DrayTek networking
• VLANs, switching and firewall configuration
• Structured cabling, patching and testing
• Carrier fault management
• HaloPSA and ITGlue

What You’ll Get

• EMI Share Equity Scheme ("Purple Pie")
• Company van, fuel card, tools, laptop and mobile phone
• Birthday day off plus an additional life-event day
• Charity Give Back Day
• Perkbox employee discounts
• Employee Assistance Programme
• Funded training and certifications
• Clear career progression into senior engineering, Rapid Response or technical leadership roles

Essential

• Minimum 2 years' experience in a telecoms, communications, MSP or field engineering role.
• Strong VoIP and hosted telephony experience.
• Understanding of SIP, RTP, NAT and networking fundamentals.
• Experience with routing, switching, VLANs, wireless and firewalls.
• Structured cabling, patching, testing and handset deployment experience.
• Strong customer-facing and communication skills.
• Ability to work independently and manage your own workload.
• Full UK driving licence.

Desirable

• Microsoft 365 and general IT support experience.
• Microsoft Teams Phone, Direct Routing and Operator Connect knowledge.
• Experience with Gamma, Horizon, CallSwitch, Yealink or similar platforms.
• Familiarity with SonicWall, UniFi, Aruba or DrayTek networking.
• CompTIA Network+, MS-900, AZ-900 or other relevant certifications.
• Experience using HaloPSA, ITGlue, Datto or similar MSP tools.

Flotek Group is one of the UK's fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned "Purple Army", you'll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners.