At a Glance
- Tasks: Provide expert IT support and lead infrastructure projects while mentoring junior technicians.
- Company: Join Flotek, a forward-thinking tech company with a focus on employee wellbeing.
- Benefits: Enjoy extra days off for special occasions, share equity, and discounts on gym memberships.
- Other info: Opportunities for professional growth and team-building events await you.
- Why this job: Make a real impact in a dynamic environment while advancing your IT career.
- Qualifications: 3-5 years in 2nd/3rd line IT support with strong technical skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending partner sites when on-site assistance is needed.
Key Responsibilities
- Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
- Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
- Lead root cause analysis and implement long-term solutions to recurring issues.
- Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
- Maintain and improve internal documentation, processes, and knowledge base articles.
- Deliver on-site support for critical issues and project work as required.
- Collaborate with junior technicians to mentor and support their development.
- Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
- Stay up to date with emerging technologies and recommend improvements to systems and processes.
What We Are Looking For
- Minimum 3-5 years' experience in a 2nd/3rd line IT support role, ideally within an MSP or multi-client environment.
- Strong technical knowledge of Windows Server (2016/2019/2022), Microsoft 365, Active Directory, Group Policy, DNS/DHCP.
- Experience with networking including VLANs, firewalls, routers and switches.
- Experience with virtualisation technologies such as Hyper-V or VMware.
- Experience with backup and disaster recovery solutions.
- Experience with RMM tools and ticketing systems.
- Strong communication and interpersonal skills with a customer-first mindset.
- Full UK driving licence required.
Perks with Purpose
- EMI Share Equity Scheme — own a slice of the Purple Pie.
- Day off for your birthday.
- Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts through Perkbox.
- Social events and team building opportunities.
- Opportunities for professional growth and development.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Senior IT Technician employer: Flotek Group
Flotek is an exceptional employer located in Bridgend, offering a dynamic work culture that prioritises employee wellbeing and professional growth. With unique benefits such as extra days off for life milestones, an EMI Share Equity Scheme, and opportunities for mentorship, Flotek fosters a supportive environment where skilled IT professionals can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your technical expertise. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a Senior IT Technician, especially around problem-solving and service delivery. Practising your responses will help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Flotek.
We think you need these skills to ace Senior IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Technician role. Highlight your 3rd line support experience and any relevant technical skills that match our job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your proactive problem-solving approach can benefit our team. We love seeing genuine enthusiasm!
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical expertise, especially with Windows Server, networking, and virtualisation technologies. We’re keen to see how you’ve tackled complex incidents in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Flotek Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific technologies you've worked with and how you've solved complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging problems in previous roles. Highlight your proactive approach to service delivery and any root cause analysis you've led. This will demonstrate your capability as a senior technician.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to collaborate with both junior technicians and clients. Show that you can convey information effectively and maintain a customer-first mindset.
✨Be Ready to Discuss Mentorship
Since mentoring junior technicians is part of the job, think about your past experiences in guiding others. Prepare to share how you've supported team development and contributed to a positive learning environment.
