Flotek Group in the United Kingdom is seeking an enthusiastic IT Helpdesk professional with 2+ years’ experience in a MSP environment to triage and resolve inbound partner tickets. You will escalate where needed and pass complex issues to engineering, while maintaining clear updates and high CSAT.
You will work across Microsoft 365, Windows Server and networking, with on-site and remote support as required. A full UK driving licence, strong communication, and proficiency with CRMs are essential.
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Senior IT Helpdesk Engineer - 2nd/3rd Line, MS 365 employer: Flotek Group
Flotek Group is an exceptional employer that prioritises the growth and well-being of its employees in the vibrant town of Bridgend. With a dynamic work culture that fosters innovation and collaboration, we offer numerous opportunities for professional development and career advancement, making it a rewarding place to build your future. Join us to be part of a forward-thinking team that values diversity and encourages a healthy work-life balance.
