Flotek Group is seeking an enthusiastic, customer service-focused 1st Line IT Helpdesk professional in the Plymouth area. You will handle inbound partner calls for technical assistance, triage issues for first-contact resolution and, when needed, escalate to the engineering team with complete information.
Responsibilities include resolving tickets, meeting SLAs, and occasionally visiting partner sites for complex issues.
#J-18808-Ljbffr
IT Specialist Engineer – 1st/2nd Line Support, Share Scheme in Plymouth employer: Flotek Group
Flotek Group is an exceptional employer that prioritises the growth and well-being of its employees in the vibrant town of Bridgend. With a dynamic work culture that fosters innovation and collaboration, we offer numerous opportunities for professional development and career advancement, making it a rewarding place to build your future. Join us to be part of a forward-thinking team that values diversity and encourages a healthy work-life balance.
