At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues both remotely and on-site.
- Company: Join a dynamic tech company that values customer service and teamwork.
- Benefits: Enjoy a company vehicle, equity scheme, and extra days off for special occasions.
- Other info: Great opportunities for professional growth and fun team events await you!
- Why this job: Make a real difference by helping customers solve their IT challenges every day.
- Qualifications: Experience in ICT support and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an enthusiastic, customer‑focused individual with previous experience in the ICT sector, ideally within a 2nd line IT Helpdesk or IT Delivery role that includes face‑to‑face, on‑site support. The successful candidate will be responsible for troubleshooting, supporting, and maintaining IT systems both remotely and on customer sites. This role is primarily office‑based, with regular site visits to partner premises when issues require hands‑on intervention. A company vehicle will be provided for on‑site work.
Responsibilities
- Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on‑site face‑to‑face.
- Resolve problems by applying known solutions or escalating more complex issues to higher‑level support.
- Attend partner sites to diagnose and repair services when needed, including ticket escalations, maintenance tasks (PC rebuild, fault diagnosis, PC repair) and installation/setup of small project works (laptop delivery/setup, PC upgrades, firewall swap, etc.).
- Perform routine maintenance on hardware, software, and networks to ensure optimal performance.
- Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues.
- Create and maintain detailed records of user requests and reported issues in a ticketing system.
- Install and configure software applications and operating systems.
- Prioritise and categorise tickets based on urgency and impact.
- Create documentation and knowledge base articles to assist users in resolving common issues.
- Ensure all open cases are updated with relevant information and customers are regularly updated.
- Provide excellent customer service by communicating effectively and professionally with end‑users.
- Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development.
Qualifications
- 2nd/3rd line ICT background with service desk experience preferred.
- Comfortable supporting partners remotely and on‑site.
- Solid customer service experience with excellent verbal and written communication skills.
- Enjoy working as part of a team.
- Comfortable using CRMs and documentation solutions.
- Full UK driving licence.
Benefits
- EMI Share Equity Scheme – own a slice of the Purple Pie.
- Company vehicle provided for on‑site work.
- Day off for your birthday.
- Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts through Perkbox.
- Social events and team building opportunities.
- Opportunities for professional growth and development.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. We’re an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
IT Helpdesk and Field Maintenance Engineer in Plymouth employer: Flotek Group
Join a dynamic team in Plymouth as an IT Helpdesk and Field Maintenance Engineer, where your contributions are valued and rewarded. With a strong focus on employee growth, we offer unique benefits such as an EMI Share Equity Scheme, additional days off for life milestones, and opportunities for professional development. Our inclusive work culture fosters collaboration and innovation, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk and Field Maintenance Engineer in Plymouth
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT Helpdesk role.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your problem-solving abilities. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Prepare examples of how you've handled difficult situations with users in the past. Remember, being customer-focused is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Helpdesk and Field Maintenance Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the ICT sector, especially any 2nd line IT Helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing personality, so let your passion for customer service and tech come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re all about troubleshooting here at StudySmarter, so demonstrating your ability to resolve problems will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Flotek Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT Helpdesk and field maintenance. Be prepared to discuss troubleshooting methods, common issues, and solutions you've implemented in the past. This will show that you're not just familiar with the role but also passionate about it.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, think of examples where you've provided excellent service. Prepare to share stories that highlight your communication skills and how you’ve resolved user issues effectively, whether remotely or face-to-face.
✨Demonstrate Team Spirit
This position requires working as part of a team, so be ready to talk about your experiences collaborating with others. Share how you’ve contributed to team success and how you handle conflicts or challenges within a group setting.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, ongoing training opportunities, or specific technologies they use. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
