At a Glance
- Tasks: Provide top-notch remote support for VoIP and data networking services.
- Company: Join Flotek, a forward-thinking company with a vibrant culture.
- Benefits: Enjoy competitive pay, extra holidays, and perks like gym discounts.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real impact in communications while growing your skills.
- Qualifications: 1-2 years in VoIP support, strong troubleshooting, and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Comms Specialist Engineer to provide high-quality remote support across our Vo IP, connectivity, and data networking services.
This desk-based role is ideal for an experienced Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field.
You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments.
Key Responsibilities
- Act as the first point of contact for telecoms-related incidents, logging, categorising and prioritising faults in line with ITIL best practice.
- Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates and clear documentation throughout the incident lifecycle.
- Take full ownership of incidents, aiming for First Contact Resolution (FCR), and elevate to Comms Specialists or third-party carriers with clear diagnostics where required.
- Diagnose and resolve issues across Vo IP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/So GEA) and internal network connectivity.
- Liaise with external providers such as broadband carriers and hosted voice platforms to progress faults, raise tickets and drive timely resolution.
- Identify and respond to service outages, call quality issues, latency and connectivity performance concerns, minimising impact to customers.
- Document known issues, workarounds and fixes within the Knowledge Base to support faster resolution and continual service improvement.
- Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience.
- Use ticketing systems, Vo IP management portals and monitoring tools to manage workload efficiently and maintain accurate service records.
- Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents.
- Deliver a reliable, professional support service focused on minimising disruption and maintaining high customer satisfaction.
- What We Are Looking For
- Experience in Vo IP or communications support roles (1-2 years ideal).
- Good understanding of SIP, RTP, NAT and Vo IP fundamentals.
- Basic knowledge of routing, switching, VLANs and firewall concepts.
- Strong problem-solving skills and ability to diagnose issues logically.
- Excellent communication skills with a customer-first mindset.
- Ability to work effectively in a fast-paced helpdesk environment.
- Desire to grow skills and progress toward more advanced comms engineering roles.
- Exposure to hosted Vo IP platforms such as Yealink, Gamma, Horizon or Call Switch.
- Experience with Dray Tek, Unifi, Aruba or similar networking solutions.
- Relevant certifications such as Comp TIA Network+ or vendor-specific Vo IP or networking qualifications.
- Inclusive EMI Share Equity Scheme - own a slice of the Purple Pie.
- 21 days holiday increasing to 25 with 4 years of service, plus bank holidays.
- Birthday day off.
- Additional day off for personal life milestones.
- Give Back Day for supporting a charity of your choice.
- Perkbox discounts across shopping, gyms, restaurants and more.
- Regular social events and team-building opportunities.
- Career growth pathways into senior communications or network engineering.
Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Flotek Careers: Perks with Purpose
Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme.
View our full perks below.
Time That Matters
Extra days off for birthdays, weddings, moving & religious holidays.
Give Back Day
1 paid day yearly to support your chosen charity & join fundraisers.
Save on gyms, shops & more with Perkbox discounts and deals.
Family First
Time off for your child's first school day & fun family events.
24/7 Support Line
Confidential helpline plus 5 free counselling sessions per team member.
Why Join Flotek? Discover the Perks
Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move.
We'd love to hear from you, let's chat and make something great!
#J-18808-Ljbffr
Comms Specialist Engineer in Pencoed employer: Flotek Group
Flotek Group is an exceptional employer that prioritises the growth and well-being of its employees in the vibrant town of Bridgend. With a dynamic work culture that fosters innovation and collaboration, we offer numerous opportunities for professional development and career advancement, making it a rewarding place to build your future. Join us to be part of a forward-thinking team that values diversity and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Comms Specialist Engineer in Pencoed
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Flotek Group and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Flotek Group.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Comms Specialist Engineer in Pencoed
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Flotek Group.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Flotek Group.
How to prepare for a job interview at Flotek Group
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
