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For Companies At a Glance
- Tasks: Manage and grow customer accounts while building strong relationships with key decision makers.
- Company: Join Flotek, a dynamic company focused on IT and communications solutions.
- Benefits: Earn up to £100,000 OTE, enjoy share equity, and extra days off for special occasions.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a role that combines technology and customer engagement.
- Qualifications: Strong account management experience in IT or managed services is essential.
The predicted salary is between 60000 - 80000 £ per year.
This is a senior account management role focused on customer relationships, technology reviews, contract renewals, service escalations, and account growth. You will be the main commercial point of contact for your customers, working closely with our technical, support, and project teams to ensure they receive the right solutions and a high level of service. The successful candidate must be confident in discussing IT, communications, connectivity, and managed services with business owners, directors, and senior decision makers.
Responsibilities
- Manage and grow a portfolio of customer accounts.
- Build strong relationships with key decision makers.
- Complete regular technology reviews with customers.
- Identify opportunities to sell additional products and services.
- Promote Flotek's core solutions, including managed IT, Microsoft 365, cyber security, connectivity, hosted voice, mobile, broadband, communications and managed print.
- Lead contract renewal and commercial discussions.
- Support customers with service escalations and ensure the right internal teams are involved.
- Develop account plans and technology roadmaps for key customers.
- Maintain accurate records of opportunities, reviews, contract dates, forecasts and pipeline activity.
- Report on account performance, customer satisfaction and revenue growth.
- Support other Account Managers with IT and communications opportunities where required.
Experience Required
- Strong account management experience within an MSP, IT, telecoms, communications, or managed services environment.
- Proven experience growing customer accounts and achieving sales targets.
- Good understanding of IT infrastructure, Microsoft 365, connectivity, cyber security, hosted voice, mobile and communications solutions.
- Confident speaking with business owners, directors, and senior decision makers.
- Strong commercial awareness and the ability to identify growth opportunities.
- Excellent communication, presentation, and relationship building skills.
- Positive, proactive, and customer-focused approach.
- Full UK driving licence.
Benefits
- Commission package with an OTE of up to £100,000.
- Staff share equity scheme.
- 21 days annual leave, increasing to 25 days with four years' service, plus bank holidays.
- Extra days off for birthdays, weddings, moving & religious holidays.
- 1 paid day yearly to support your chosen charity & join fundraisers.
- Save on gyms, shops & more with Perkbox discounts and deals.
- Time off for your child's first school day & fun family events.
- Confidential helpline plus 5 free counselling sessions per team member.
Senior Sales Account Manager in London employer: Flotek Group
Contact Detail:
Flotek Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more relationships you build, the better your chances of landing that Senior Sales Account Manager role.
✨Tip Number 2
Prepare for those interviews by doing your homework. Research the company, understand their products, and know their competitors. When you walk into that interview, you want to show them you’re not just another candidate — you’re the one who gets their business and can drive growth.
✨Tip Number 3
Practice your pitch! You’ll need to confidently discuss IT, communications, and managed services with senior decision-makers. Role-play with a friend or in front of the mirror until you can present your ideas clearly and persuasively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Flotek. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you on board!
We think you need these skills to ace Senior Sales Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Account Manager role. Highlight your experience in account management, especially within IT and managed services. We want to see how you've grown customer accounts and achieved sales targets!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your confidence in discussing IT solutions with senior decision makers and how you can build strong relationships with customers.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've successfully managed accounts, led contract renewals, or identified growth opportunities. Numbers speak volumes, so include any relevant metrics!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flotek Group
✨Know Your Stuff
Make sure you brush up on your knowledge of IT, communications, and managed services. Be ready to discuss specific technologies like Microsoft 365 and cyber security, as well as how they can benefit businesses. This will show that you're not just familiar with the jargon but can also provide real value.
✨Build Rapport
Since this role is all about relationships, practice building rapport during your interview. Use examples from your past experiences where you've successfully managed customer accounts or resolved issues. This will demonstrate your ability to connect with key decision makers and maintain strong relationships.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like service escalations or contract renewals. Think of examples from your previous roles where you navigated similar challenges. This will help you showcase your problem-solving skills and proactive approach.
✨Show Your Commercial Awareness
Be prepared to discuss how you identify growth opportunities within accounts. Share any strategies you've used in the past to upsell or cross-sell products and services. This will highlight your commercial acumen and your understanding of the sales process in a managed services environment.