At a Glance
- Tasks: Troubleshoot and maintain IT systems onsite while providing remote support.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant culture.
- Benefits: Competitive salary, equity scheme, birthday off, and discounts on gym memberships.
- Other info: Enjoy a collaborative environment with opportunities for professional growth.
- Why this job: Be part of the 'Purple Army' and make a real impact in tech.
- Qualifications: 2nd Line ICT experience and excellent customer service skills required.
The predicted salary is between 30000 - 35000 £ per year.
The Role
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small and medium businesses.
With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles.
We deliver every product and service with expertise, passion, and heart.
When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners.
We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"
Participation in a pre-planned, rota-based on-call service, providing technical support during scheduled weekends as part of this role.
We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with partners.
The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (use of pool vehicles).
When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely.
Responsibilities
- Attend partner sites to diagnose and repair services where applicable.
- Perform routine maintenance on hardware, software, and networks to ensure optimal performance.
- Diagnose and resolve technical issues across a variety of systems, including desktops, servers, and networking equipment.
- Install and configure software applications and operating systems.
- Provide technical support to users, assisting with hardware and software-related concerns.
- Maintain detailed documentation of IT assets, maintenance activities, and troubleshooting procedures.
- Collaborate with other IT professionals and departments to improve system reliability and efficiency.
- Ensure compliance with IT policies, security protocols, and best practices.
- Answering the phone to inbound calls from partners who require technical help.
- Troubleshoot and resolve software and hardware issues remotely over the phone and by email.
- Investigate and monitor all related IT issues ensuring partner faults and incidents are resolved within SLAs.
- Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure partner satisfaction, ensuring all open cases are updated with relevant information and partners are regularly updated.
- Responsible for always giving a world-class service.
- What We Are Looking For
- Have an ICT background with 2nd Line experience.
- Practical knowledge of being on site to support partners with IT issues.
- Solid experience in customer service (excellent verbal and written communication skills required).
- Full UK driving licence.
Benefits
- Competitive salary of £30,000 - £35,000 per annum (experience depending).
- Inclusive EMI Share Equity Scheme: own a slice of the "Purple Pie".
- Day off for your birthday.
- Day off for other life's milestones, such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts available through Perkbox.
- Variety of social events and team building opportunities are available.
- Opportunities for professional growth and development.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance, so candidates must already reside in the UK.
#J-18808-Ljbffr
IT Maintenance Engineer in London employer: Flotek Group
Flotek Group is an exceptional employer that prioritises the growth and well-being of its employees in the vibrant town of Bridgend. With a dynamic work culture that fosters innovation and collaboration, we offer numerous opportunities for professional development and career advancement, making it a rewarding place to build your future. Join us to be part of a forward-thinking team that values diversity and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Maintenance Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flotek Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Flotek Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Flotek Group!
✨Direct Apply to Flotek Group
Let's not forget to apply directly through the Flotek Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Maintenance Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flotek Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flotek Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flotek Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
